About Us
In 2019, customer center experts and artificial intelligence enthusiasts teamed up with a common goal to improve the working conditions of contact center agents with the help of AI.
We started our journey creating virtual assistants that we taught to speak in local languages. Gradually, we expanded and added other global and major languages. Our next step was to integrate all communication channels including calls, email, and chat. In addition to our state of the art virtual assistant, we created analytical dashboards to collect and analyze customer interactions to help improve the overall customer experience. All those products are now available within our All‑In‑One platform.
Our final product, of which we are extremely proud, is an AI omni‑channel platform which helps companies transform and revolutionize their contact centers. With the help of our platform, companies are able to handle many times the clients quickly, easily, and stress free.
How We Differ
PRODUCT
ALL‑IN‑ONE PLATFORM combining CONVERSATIONAL AI with DATA ANALYTICS instead of isolated chatbot or voicebot solutions.
BUSINESS EXPERTISE
Extensive experience in contact center digital transformation. We understand the needs of our customers.
RESULTS
last year we more than tripled our customer base, with 70+ customers across 6 countries
Our Team
Improve customer experience with a digital contact center
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.