The future of customer experience.

More than

3 500 000

interactions processed by our digital assistants

More than

B2B clients in 6 countries

Currently

highly experienced proffesionals in 6 locations

Who we are?

In 2019, customer center experts teamed up with artificial intelligence enthusiasts and Born Digital was born.

We first created virtual assistants, which we learned to speak in local languages and gradually added other global and major languages. Then we added all channels such as calls, email and chat. In addition, it creates analytical dashboards for all customer interactions, which helps improve the customer experience. All on one platform.

Our final product is the AI omnichannel platform, which helps companies with the digital transformation of contact centers, thanks to which they can handle many times more clients - quickly, easily and without stress.

Natural Language Processing Engine | Natural Language Processing Engine

We know how we differ

PRODUCT

ALL-IN-ONE PLATFORM covering all communication channels + analytics instead of isolated chatbot or voicebot solutions

BUSINESS EXPERTISE

extensive experience in digital contact centres transformation. We exactly know the needs of our customers

RESULTS

last year we more than tripled the number of our customers, recently we have 70+ customers in 6 countries

Our Team

Tomáš Malovec

Chief Executive Officer

19 years of experience in delivery management and business/digital transformation. Strong track record from global technology companies (IBM, CGI, Hewlett Packard)

Zenon Sliwka

Chief Sales Officer

20 years of experience in senior management and business/digital transformation. Led line teams in international logistics, telecommunication & banking industries (DHL, Deutsche Post, Deutsche Telekom, GE Capital)

David Dudáš

Chief Technology Office

8 years of experience in IT architecture, design and scale up of AI solutions focused on voice, text and visual recognition. Strong track record from complex technology projects (Accenture).

Hana Páneková

Chief Product Officer (Analytical AI)

20 years of experience in digital and business transformation. Strong track record from complex international projects and business architecture (Accenture).

Michal Jurčo

Chief Product Officer (Conversational AI)

10 years of experience in digital transformation with state of the art AI technologies. Strong track record from complex international projects (Accenture).

Michaela Kuzmová

Talent Manager

8+ years of experience in human resources on several positions from recruiter to HR Business Partner with experience across all HR processes.

Improve customer experience with digital contact center

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OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.