We Increase Customer Satisfaction by Digitizing Contact Centers

More than

3 500 000

interactions processed by our digital assistants

More than

50

B2B clients in 5 countries

Currently

35

highly experienced proffesionals in 6 locations

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Who we are?

In 2019, customer center experts teamed up with artificial intelligence enthusiasts and Born Digital was born.

We first created virtual assistants, which we learned to speak in local languages and gradually added other global and major languages. Then we added all channels such as calls, email and chat. In addition, it creates analytical dashboards for all customer interactions, which helps improve the customer experience. All on one platform.

Our final product is the AI omnichannel platform, which helps companies with the digital transformation of contact centers, thanks to which they can handle many times more clients - quickly, easily and without stress.

Natural Language Processing Engine | Natural Language Processing Engine

We know how we differ

PRODUCT

ALL-IN-ONE PLATFORM covering all communication channels + analytics instead of isolated chatbot or voicebot solutions

BUSINESS EXPERTISE

extensive experience in digital contact centres transformation. We exactly know the needs of our customers

RESULTS

last year we more than tripled the number of our customers, recently we have 50+ customers in 5 countries

Our Team

Tomas Malovec

Tomáš Malovec

Chief Executive Officer

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19 years of experience in delivery management and business/digital transformation. Strong track record from global technology companies (IBM, CGI, Hewlett Packard)

Zenon Sliwka

Zenon Sliwka

Chief Sales Officer

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20 years of experience in senior management and business/digital transformation. Led line teams in international logistics, telecommunication & banking industries (DHL, Deutsche Post, Deutsche Telekom, GE Capital)

David Dudas

David Dudáš

Chief Technology Office

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8 years of experience in IT architecture, design and scale up of AI solutions focused on voice, text and visual recognition. Strong track record from complex technology projects (Accenture).

Hana Panekova

Hana Páneková

Chief Product Officer (Analytical AI)

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20 years of experience in digital and business transformation. Strong track record from complex international projects and business architecture (Accenture).

Michal Jurco

Michal Jurčo

Chief Product Officer (Conversational AI)

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10 years of experience in digital transformation with state of the art AI technologies. Strong track record from complex international projects (Accenture).

Dominika Dlaskova

Dominika Dlasková

Chief Operations Officer

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12 years of experience in management of investments support. Strong track record from business and investment development agencies (CzechInvest, API).

Improve the quality of customer care with a digitized contact center

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We offer a free non-binding consultation
  • Routine calls and chats will be taken over by a virtual assistant and it will handle thousands of customers at once.
  • The AI algorithm understands the requirements in incoming e-mails and assigns them to the correct operators - or handles them itself.
  • It analyzes, sorts and reveals the causes of unnecessary interactions and opportunities for automation in real time, calls and e-mails and chats.