Rule-Based vs. AI Chatbots: Which Is Better for Your Business in 2026?
Rule-Based vs. AI Chatbots: Which Is Better for Your Business in 2026? Choosing the right chatbot is no longer a technical decision – it’s a strategic one. While automation can reduce customer service costs significantly, the type of chatbot you deploy determines whether you improve customer experience or create frustration. The core difference between rule-based […]
30 Cool Metrics You Can Measure with AI-powered Customer Insight Analytics
30 Cool Metrics You Can Measure with AI-powered Customer Insight Analytics Utilizing AI-driven actionable insights to drive business growth and improvement. Leveraging conversational and generative AI, contact centers can analyze all customer interactions across calls, chats, and emails in an instant and understand call reasons, topics, customer and agent sentiment, along with many other metrics. […]
Digital Humans Buyer’s Guide
Your Enterprise Digital Human Buyer’s Guide Digital humans are no longer a future technology, they are being deployed today across banking, healthcare, retail, telecommunications, and enterprise operations worldwide. Whether you are evaluating your first digital human project or scaling an existing deployment, this guide gives you the clarity to move forward with confidence. Inside the […]
A Buyer’s Guide to Conversation Analytics
A Buyer’s Guide to Conversation Analytics Utilizing AI-powered analytics for uncovering powerful insights. Leveraging conversational and generative AI, contact centers can analyze all customer interactions across calls, chats, and emails in an instant and understand call reasons, topics, customer and agent sentiment, along with many other metrics. The results? Powerful insights that lead to faster […]
AI-powered Email Management Automation
AI-powered Email Management Automation Despite email being the preferred customer service channel for many customers, businesses often struggle to manage email inquiries quickly and efficiently. The financial consequences of delayed responses and resolutions are becoming increasingly more significant, and this underscores the critical need for email automation solutions. Among the biggest pain points of managing […]
AI Outbound Dialing: Compliance Issues
AI Outbound Dialing Compliance Issues Generative AI has rapidly advanced, offering new opportunities for contact centers. Voice bots can now engage in conversations that feel nearly human. Additionally, speech synthesis can produce voices that are almost indistinguishable from real ones, allowing for semi-realistic AI voice interactions. For organizations aiming to enhance efficiency or handle large […]
How to Qualify Sales Leads with AI
How to Qualify Sales Leads with AI What is Lead Qualification? A lead qualification process is a set of sales activities designed to identify leads that are well-suited for your product or service. For instance, during a discovery call, asking the right qualification questions helps in deciding which leads are ready for further engagement, such as […]
How to measure call quality: practical tips
How to measure call quality: practical tips Nowadays, managing contact centers involves a more data-driven approach to refining call strategies than relying solely on personal experience. Modern cloud-based contact center technologies simplify the process of gathering and analyzing data from customer-agent interactions. Managers can use recorded calls and performance metrics to consistently pinpoint and address […]
What’s new in the Digital Studio: June 2024 release
What’s new in the Digital Studio: June 2024 release Index Parsing Methods Improvements to provide more accurate bot reponses We have introduced new capabilities to enhance the parsing of documents into multiple chunks within the Index: Simple Parsing Method – Delimiters: You can now split documents by setting a delimiter (ENTER or double ENTER). The […]
Webinar: How to get insights from customer interactions with generative AI
How to Get Insights from Customer Interactions with Generative AI Webinar The days of picking 5% of customer-agent interactions to evaluate your whole contact center’s performance are over. With generative AI, it’s now possible to automatically analyze all interactions in a customizable dashboard. Born Digital’s AI-powered Customer Analytics tool not only gives you a simple […]