OUR PRODUCT

Automatic E-mails Processing

Handle emails faster and at a lower cost

Our AI algorithm uses unstructured text analysis to understand what a customer is requesting in an incoming email and assigns it to a specific department or operator. If it is a routine matter, it will respond directly to the message or propose a response for approval. This saves your operators the time they can spend personally caring for key customers.

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Natural Language Processing Engine | Natural Language Processing Engine

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BENEFIT

Faster processing of e-mails with less effort

It usually takes a long time for an e-mail from a customer to reach a competent person to be read, forwarded, or resolved. In contrast, artificial intelligence:

  • processes the e-mail immediately after its delivery
  • highlight key data such as contract numbers, addresses or telephone contacts
  • forward it to the relevant department and propose a recommended response that the operator only approves

The operator then does not have to read the entire e-mail, thanks to the highlighted parts, he immediately knows how to handle it.

Natural Language Processing Engine | Natural Language Processing Engine
Natural Language Processing Engine | Natural Language Processing Engine
BENEFIT

Automated answers

For simpler questions, you set up a set of answers that will be sent automatically. It is an ideal solution if:

  • you regularly have a large number of inquiries in a specific area
  • you expect a higher influx of emails at a certain time of the month
  • there is a sudden event that needs to be explained and resolved

Artificial intelligence analyzes the customer's question and suggests a suitable answer that will advise the customer on what to do next.

BENEFIT

Operators address key interactions

Operators do not have to forward e-mails and respond to banalities. This gives them time and energy for customers who really need care. This will increase:

  • client center efficiency
  • motivation of operators
  • and customer satisfaction.

Each received and sent message can be seen in a clear interface, where you can return to it at any time.

Natural Language Processing Engine | Natural Language Processing Engine

WITHOUT

Automatic E-mails Processing

  • LONG WAITING PERIODS

    Someone has to sort all incoming emails manually. Sometimes it lies in the inbox for several days

  • LOW PRODUCTIVITY

    Operators then process each email manually

  • HIGH COST

    Manual processing of each email takes 5-6 minutes

WITH

Automatic E-mails Processing

  • TIME

    Artificial intelligence sorts emails automatically and instantly

  • COST SAVINGS

    automatic or assisted email processing takes 1-3 minutes

  • OPPORTUNITIES

    You will get an overview of all emails and eliminate unnecessary ones

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Improve the quality of customer care with a digitized contact center

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We offer a free non-binding consultation
  • Routine calls and chats will be taken over by a virtual assistant and it will handle thousands of customers at once.
  • The AI algorithm understands the requirements in incoming e-mails and assigns them to the correct operators - or handles them itself.
  • It analyzes, sorts and reveals the causes of unnecessary interactions and opportunities for automation in real time, calls and e-mails and chats.