Developing Digital Humans: Top 5 Challenges When Crafting the Right Use Case
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Before diving into the specific use cases, it’s important to note that our digital human solutions can be implemented both online—on websites, apps, or other digital platforms—and offline in physical environments, such as kiosks or customer service terminals. Whether your goal is to enhance virtual interactions or optimize in-person processes, our technology adapts seamlessly to any setting.
Digital humans are transforming business interactions and processes, but to get the most out of them, it’s crucial to define your use case from the start. Depending on your goals—whether it’s customer engagement, workflow automation, or offering a lifelike avatar—the challenges you’ll face will differ. Let’s explore the top five challenges businesses face when developing digital humans and how these challenges vary based on your goals.
1. I Want a Digital Human for My Website Interactions
If your goal is to create a digital human for customer engagement on your website, the primary challenge is crafting an avatar that reflects your brand and connects with your target audience.
Tailored Persona: Do you want your digital human to be male or female, young or mature, formal or casual? Creating the right persona is essential for connecting with your audience. If your CEO or another key figure within your company is widely recognized, you might choose to model the digital human after them for added familiarity and impact.
Automatic Multilingual Solution: One of the major benefits of our technology is the built-in multilingual capability. Once the digital human greets a visitor, it can automatically switch to the language of your audience, ensuring seamless interactions in any region without requiring your website to support multiple languages.
Information Accuracy: To deliver top-tier customer guidance, ensure your digital human has access to up-to-date and accurate content. As long as your knowledge base or website content is current, the digital human will easily guide users through services and provide them with relevant information.
2. I Want a Digital Human With a Face That Can Operate Workflows
If you’re looking to create a digital human capable of not just chatting but also completing tasks like processing orders or managing accounts, the challenge here involves integrating workflows.
Efficient Workflow Execution: While enabling a digital human to handle workflows requires some setup, our solution makes it simple to connect with your existing systems. Whether it’s resetting passwords, updating delivery details, or even completing purchases, our digital humans can manage complex operations smoothly. There’s no need for an overly complex backend—our solution scales easily to your business needs. Find more about specific digital human abilities in our guide.
3. I Need a Digital Human With a Realistic, Specific Appearance
For businesses seeking the highest level of realism, creating a digital human that mirrors the appearance and behavior of a real person is a compelling option—whether for websites, apps, or other platforms.
Realism Without the Complexity: Want to capture the natural movements and expressions of a real person? Our technology makes it simple. With just video footage, we can create an “Actor AI Avatar” that replicates your chosen person’s unique traits, providing lifelike interactions. While this approach requires more time from your side (choosing and recording the actor, etc.), the process itself is easy and straightforward, and the results are unmatched in quality. This type of digital human can be especially valuable on websites that aim to provide high-end, premium interactions, setting your brand apart.
4. I Don’t Need the Face, I Just Want to Automate Processes and Save Time
If you’re not focused on creating a human-like appearance, and instead want to automate processes and optimize efficiency, our digital humans can handle this without needing a visible avatar.
Invisible Process Automation: Our technology allows you to create an invisible digital persona that works behind the scenes. It can automate workflows like updating databases, sending emails, or even tracking complex patterns such as traits of cyber crimes. This digital human doesn’t need to be customer-facing but can power your internal processes, reducing the time your employees spend on repetitive tasks. With its human-like precision, this solution can save both time and resources, driving business efficiency.
5. I’m Not Sure What the Best Solution Is for My Business
It’s completely normal to feel uncertain about which digital human solution fits your business. With the rapid adoption of this technology, you may still be exploring how it could add value.
We’re Here to Help You Decide: If you’re unsure where to start, our team is ready to guide you through the decision-making process. Rather than leaving you to consult a generic digital human guide, we offer personalized support tailored to your unique needs. We’re continually exploring new use cases and can offer expert advice to help you determine the best solution for your business. Feel free to schedule a non-binding meeting, and we’ll work together to find the right fit.