Digital Workers: Transforming Automation with Human Touch and Cognitive Abilities
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At Born Digital, we’re dedicated to helping businesses transform operations and elevate customer experience through our advanced digital worker solution. Our digital workers fully automate entire workflows, taking over repetitive, routine processes so that human employees can focus on more complex, creative, and strategic work. With human-like avatars, cognitive abilities, and powerful analytics, digital workers not only simulate human interactions but also streamline workflows and boost efficiency across diverse applications. Working alongside human teams or autonomously, digital workers increase productivity, reduce costs, and create exceptional customer engagement.
The Role of Digital Workers: Full Workflow Automation for Enhanced Efficiency
Born Digital’s digital workers go beyond automating simple tasks—they are designed to fully automate entire workflows, allowing businesses to hand over full processes rather than just individual steps. From handling customer inquiries to data processing and complex back-office operations, digital workers streamline end-to-end workflows, transforming operations on a significant scale.
By taking over these workflows, digital workers improve not only the speed but also the accuracy and consistency of processes, reducing human error and enhancing quality. This capability to fully automate workflows makes our digital workers indispensable assets for any organization aiming to optimize productivity and quality.
Digital Workers with the "Human Touch"
A key feature of Born Digital’s solution is that our digital workers appear as avatars with a human-like appearance, bringing a “Human Touch” to digital interactions. This lifelike presence makes customer interactions more engaging, especially in roles requiring empathy and personal connection. Our digital workers are built around three core pillars:
Appearance: Available as full-body or half-body avatars on various devices, our digital workers engage customers with a familiar, human appearance. This realistic visual experience builds trust and connection, enhancing customer engagement across multiple sectors.
Ability: Our digital workers go beyond appearance—they think and act like humans, equipped with cognitive abilities that allow them to analyze text, interpret images, process documents, and execute full back-office tasks. This means that our digital workers don’t just complete tasks—they can take on entire workflows, handling requests and completing processes efficiently and accurately.
Analytics: Equipped with powerful analytics, our digital workers provide insights into customer experience, sentiment, and operational efficiency. This data-driven feedback loop allows businesses to continuously improve their digital workforce, tailoring interactions to better meet customer expectations and business goals.
Developing Digital Workers: Two Approaches to Realism and Flexibility
At Born Digital, we offer two development approaches for creating digital workers, giving businesses the choice between enhanced realism or greater flexibility to meet their specific needs:
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Mid AI Level: Actor-Based AI Digital Worker
- These digital workers are based on recorded human videos, enhanced by AI to produce realistic human movements and expressions.
- Ideal for roles where visual realism is essential, actor-based AI digital workers provide an authentic human experience.
- This approach is less flexible, as it relies on pre-existing video content, making it best suited for specialized use cases requiring a high level of human likeness.
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Max AI Level: Fully AI-Generated Digital Worker
- Fully AI-generated digital workers are created entirely through AI, making them highly flexible, fast, and cost-effective to deploy.
- Easily customizable, they are perfect for businesses needing rapid, scalable deployment across different roles.
- While slightly less realistic than actor-based digital workers, they are ideal for companies looking for adaptable, scalable digital workforce solutions, capable of automating complex workflows across various areas.
Our digital workers are available as half-body or full-body avatars, and we offer on-premise solutions for businesses that require direct control over their digital workforce.
Benefits of Digital Workers Across Industries
Digital workers are reshaping nearly every industry. Born Digital’s solution offers transformative benefits critical to today’s businesses:
End-to-End Automation of Workflows: Our digital workers can fully automate complex workflows, taking over entire processes from start to finish. This capability frees human teams from repetitive tasks and allows businesses to improve efficiency, accuracy, and output quality.
Enhanced Customer Experience: With 24/7 availability, our digital workers provide responsive, personalized service, meeting customer needs effectively while maintaining a human-like interaction.
Operational Efficiency: By automating entire workflows, digital workers enhance speed, reduce error, and ensure consistency across processes, lowering the need for manual oversight.
Data-Driven Decision Making: Our digital workers gather valuable insights into customer interactions, operational efficiency, and areas for improvement, allowing businesses to make data-driven adjustments over time.
Scalability: Digital workers can be scaled rapidly, allowing businesses to expand operations without proportionally increasing costs.
New Generation of Human Work Automation
At Born Digital, we believe that digital workers represent the future of work. By fully automating workflows, enhancing customer engagement, and providing actionable insights, our digital worker solution empowers companies to operate with unparalleled efficiency and agility. With human-like avatars and cognitive abilities, our digital workers bridge the gap between operational excellence and meaningful customer interaction.
Born Digital is proud to lead the way in digital worker solutions, shaping the future of business and creating new possibilities for organizations everywhere. By adopting digital workers, businesses can do more than improve productivity and reduce costs—they can also empower their human workforce to focus on tasks that drive creativity, innovation, and growth.