Why Chatbot Frustration is a Thing of the Past: No More ‘I don’t understand, please repeat your question’
Gone are the days when chatbots left users frustrated with their repetitive “I don’t understand” responses, endlessly echoing the same phrases. Thanks to generative AI, the creation of chatbots capable of engaging in human-like conversations has not only become possible but also straightforward and quicker.
However, we’ve taken a step further by eliminating the need for training data, making the process even faster and more efficient while maintaining the highest level of answer accuracy. Let’s dive into the process and explore how you can create human-like chatbots within minutes using our platform!
Provide KNOWLEDGE instead of guessing what your customers ask
We begin by “training” your bot using the knowledge base available within your company. You can decide whether you want the bot for external or internal communication — it’s flexible for both. We then upload these documents in any type of text, doc, pdf, ppt format, and there’s no restriction on the number of documents or pages you can upload. However, it’s crucial to ensure these documents are well-structured because the bot’s accuracy depends on the quality of the input data.
Once your documentation is uploaded, the technology has all the information it needs to answer questions related to the uploaded content. It could be anything from company terms and conditions, insurance policies, product details, travel restrictions, e-commerce offerings, website information, or internal materials like onboarding guides and process manuals. As you can see, the possibilities are endless.
Setting the Instructions
However, your job isn’t done just yet. You still need to instruct the AI on how it should interact. For example, if the documentation is about Born Digital products, we can instruct the bot to “act like a helpful Born Digital customer service agent.” Now, the bot knows to adopt the language and tone of a customer service agent — being polite, always trying to assist customers and more.
It’s important to note that you’re in control of the bot’s behaviour. You can define the boundaries — specify how contextually it should answer, how friendly or humorous it should be, which language(s) it should use (it can handle multiple languages), and how much it should improvise when faced with questions it doesn’t have a direct answer to.
All you need to prepare ahead is the excel sheet with included contacts you’d like to call. The excel sheet for this particular outbound campaign is then imported to the Digital Studio.
Testing the Magic 🪄
Now your job is practically done. You can now engage in a human-like conversation with a chatbot and witness its magic. The possibilities for use cases are truly limitless. You can implement digital agents for various purposes — whether it’s customer support, answering product inquiries, or assisting with internal processes.
Join the AI Revolution
The AI industry is undergoing a revolution, and so is customer service. Now is the perfect time to experiment with this technology, discover what works best for your business, and gain a competitive edge.
If you’re curious to see this technology in action, we’d be delighted to create a customized chatbot for your company and demonstrate it in a meeting. Interested? Book a free demo with our team today and step into the future of chatbots!