Digital Humans Erklärt: Top 5 Anwendungsfälle
Digital Humans Erklärt: Top 5 Anwendungsfälle Table of contents Im Jahr 2023 stufte Gartner den digitalen Menschen als eine der fünf wichtigsten transformativen Technologien ein. Das Unternehmen prognostiziert, dass sich diese Industrie bis 2035 zu einem 125-Milliarden-Dollar-Markt mit kontinuierlichem Wachstum entwickeln wird. Bis 2027 ist es erwartet, dass die Mehrheit der CMOs von B2C-Unternehmen ein […]
Vorteile der Konversationsanalyse im Kundenservice
Vorteile der Konversationsanalyse im Kundenservice Inhaltsübersicht Warum brauchen Sie Gesprächsanalyse überhaupt? 60 % der Verbraucher entscheiden sich für eine Marke aufgrund ihrer Ansprüche an den Service, und die Art und Weise, wie Ihr Unternehmen mit seinen Kunden umgeht, kann Sie von anderen abheben. Jede Interaktion mit Kunden ist daher eine einmalige Gelegenheit, sich von anderen […]
5 Emerging Trends in Customer Service: The 2024 Conversational AI Landscape
5 Emerging Trends in Customer Service: The 2024 Conversational AI Landscape The year 2023 has experienced a dramatic transition in the domain of artificial intelligence, presenting it as a critical year of (r)evolution for innumerable enterprises and individuals alike, including our company. In the face of rapidly emerging technologies and the era of generative AI, […]
Unleashing the Power of ChatGPT: Key Benefits for Conversational AI
You’ve probably heard about the latest development in conversational AI technology called ChatGPT. Well, let me tell you, it’s making waves in the industry! First, a little recap What exactly is ChatGPT? It’s a cutting-edge language model developed by OpenAI that uses AI to generate human-like responses in a conversation. It is a powerful tool […]
Uncovering Digital Studio: 3 Key Steps for Digital Transformation
Are you ready to level up the game of digital customer experience? Then let’s dive into the latest trends and cornerstones of successful digital transformation. We will show you how to make your customer service fast (and your competition a little bit furious) using our Digital Studio. Customer insights will rule the game First and […]
Integrate GPT technology with Born Digital
GPT technologies are now available for commercial use, and they are revolutionizing the way we interact with digital virtual assistants. And we are happy that we’ve arrived at this revolution among the first ones! With Born Digital, you can now integrate GPT into your contact center and dazzle your customers by letting GPT answer their […]
Transform Customer Insights with GPT: A Guide to Wise Implementation
Is it really the right time to implement GPT into your business? And where exactly could it help? If you don’t know where to start, we are here to show you a simple guide that will help you find strength in the force. The good side of the force! First, know your customers We can’t […]
Bringing AI into Daily Life: Meet Our Digital Human
In today’s world, Artificial Intelligence, Machine Learning, and complex automation are largely seen as stepping stones toward James Cameron’s The Terminator. This assumption is fueled by the most common AI design mistake: attempting to create an exact replica of human behavior. AI is not human, so it is a mistake to try and make it so. […]
No Time To Call? Send a Digital Agent on a Mission!
Have you ever identified hot leads from a list of 5 thousand prospects within 1 hour? Or have you ever collected verbal feedback from hundreds of customers within a few minutes? It almost sounds impossible to manage either of those. Unless you have a Digital Agent. The Born Digital Agent! Within our Digital Studio, it is […]
Why Chatbot Frustration is a Thing of the Past: No More ‘I don’t understand, please repeat your question’
Gone are the days when chatbots left users frustrated with their repetitive “I don’t understand” responses, endlessly echoing the same phrases. Thanks to generative AI, the creation of chatbots capable of engaging in human-like conversations has not only become possible but also straightforward and quicker. However, we’ve taken a step further by eliminating the need […]