Developing Digital Humans: Top 5 Challenges When Crafting the Right Use Case
Developing Digital Humans: Top 5 Challenges When Crafting the Right Use Case Table of contents Before diving into the specific use cases, it’s important to note that our digital human solutions can be implemented both online—on websites, apps, or other digital platforms—and offline in physical environments, such as kiosks or customer service terminals. Whether your […]
AI-powered Email Management Automation
AI-powered Email Management Automation Introduction Despite email being the preferred customer service channel for many customers, businesses often struggle to manage email inquiries quickly and efficiently. The financial consequences of delayed responses and resolutions are becoming increasingly more significant, and this underscores the critical need for email automation solutions. Among the biggest pain points of […]
AI Outbound Dialing: Compliance Issues
AI Outbound Dialing: Compliance Issues Introduction Generative AI has rapidly advanced, offering new opportunities for contact centers. Voice bots can now engage in conversations that feel nearly human. Additionally, speech synthesis can produce voices that are almost indistinguishable from real ones, allowing for semi-realistic AI voice interactions. For organizations aiming to enhance efficiency or handle […]
Martin the Digital Policeman
Meet Our Digital Humans: Martin the Digital Policeman Meet our Digital Humans: Martin the Digital Policeman Introduction Crime never sleeps, and Martin doesn’t either, so having him onboard as a digital human policeman might be what your city needs to rest peacefully at night. Using AI technologies has allowed for unforeseen improvements in the […]
How to Qualify Sales Leads with AI
How to Qualify Sales Leads with AI What is Lead Qualification? A lead qualification process is a set of sales activities designed to identify leads that are well-suited for your product or service. For instance, during a discovery call, asking the right qualification questions helps in deciding which leads are ready for further engagement, such as […]
How to measure call quality: practical tips
How to measure call quality: practical tips Table of contents Nowadays, managing contact centers involves a more data-driven approach to refining call strategies than relying solely on personal experience. Modern cloud-based contact center technologies simplify the process of gathering and analyzing data from customer-agent interactions. Managers can use recorded calls and performance metrics to consistently […]
Meet our Digital Humans: Sarah in Sales & Marketing
Meet our Digital Humans: Sarah in Sales & Marketing Introduction We’ve all experienced the frustration of dealing with bots that struggle to understand simple responses, requiring us to repeat “yes” multiple times. Fortunately, thanks to improvements in AI, those days are behind us. The future of customer interaction is Digital Humans and in this article, […]
What’s new in the Digital Studio: June 2024 release
What’s new in the Digital Studio: June 2024 release Index Parsing Methods Improvements to provide more accurate bot reponses We have introduced new capabilities to enhance the parsing of documents into multiple chunks within the Index: Simple Parsing Method – Delimiters: You can now split documents by setting a delimiter (ENTER or double ENTER). The […]
Digital Humans Predictions for 2024
Digital Humans Predictions for 2024 Table of contents In 2024, the boundaries between human and digital interactions continue to blur, with digital humans poised to take a central role in this transformative era. From enhancing customer service to revolutionizing marketing strategies, these virtual beings are not just figments of sci-fi imagination but are becoming integral […]
What’s new in the Digital Studio: May 2024 release
What’s new in the Digital Studio: May 2024 release You can now create new nodes within intents! We have introduced the ability to create new nodes directly in the ‘Answer’ node of intents, enhancing the user experience by providing a more straightforward workflow. We’ve enhanced our Knowledge Base! We’ve upgraded our knowledge base! You can […]