How to measure call quality: practical tips
How to measure call quality: practical tips Nowadays, managing contact centers involves a more data-driven approach to refining call strategies than relying solely on personal experience. Modern cloud-based contact center technologies simplify the process of gathering and analyzing data from customer-agent interactions. Managers can use recorded calls and performance metrics to consistently pinpoint and address […]
Meet our Digital Humans: Sarah in Sales & Marketing
Meet our Digital Humans: Sarah in Sales & Marketing We’ve all experienced the frustration of dealing with bots that struggle to understand simple responses, requiring us to repeat “yes” multiple times. Fortunately, thanks to improvements in AI, those days are behind us. The future of customer interaction is Digital Humans and in this article, we’ll […]
What’s new in the Digital Studio: June 2024 release
What’s new in the Digital Studio: June 2024 release Index Parsing Methods Improvements to provide more accurate bot reponses We have introduced new capabilities to enhance the parsing of documents into multiple chunks within the Index: Simple Parsing Method – Delimiters: You can now split documents by setting a delimiter (ENTER or double ENTER). The […]
Digital Humans Predictions for 2024
Digital Humans Predictions for 2024 Table of contents In 2024, the boundaries between human and digital interactions continue to blur, with digital humans poised to take a central role in this transformative era. From enhancing customer service to revolutionizing marketing strategies, these virtual beings are not just figments of sci-fi imagination but are becoming integral […]
What’s new in the Digital Studio: May 2024 release
What’s new in the Digital Studio: May 2024 release You can now create new nodes within intents! We have introduced the ability to create new nodes directly in the ‘Answer’ node of intents, enhancing the user experience by providing a more straightforward workflow. We’ve enhanced our Knowledge Base! We’ve upgraded our knowledge base! You can […]
How to empower digital email processing with Generative AI: 5 practicle examples
How to empower digital email processing with Generative AI: 5 practicle examples Table of contents Omnichannel customer service is becoming increasingly important. McKinsey reports that about three-quarters of customers use multiple channels to interact with a brand. Depending on the situation and their needs, customers prefer different channels. Among these, email stands out as one […]
Retrieval Augmented Generation: What you need to know
Retrieval Augmented Generation:What you need to know Table of contents What is Retrieval Augmented Generation? Retrieval Augmented Generation (RAG) is an advanced AI framework crafted to refine the output of extensive language models by employing a blend of external and internal information during answer creation. At its essence, RAG functions in two main phases: initially, […]
Conversational AI in IT Support | Benefits and Use Cases
Conversational AI for IT Support | Benefits and Use Cases Table of contents IT personnel spend a lot of time dealing with repetitive tasks like password resetting, asset management, and answering frequent questions. With this wide array of responsibilities, it can be difficult for IT staff and managers to deal with everything they need to […]
Digital Humans in eCommerce: 5 Use Cases
Digital Humans in eCommerce: 5 Use Cases Table of contents What are Digital Humans? Digital Humans are virtual human-like AI characters, which can be implemented in any industry to improve the customer experience. Similar to chatbots, digital humans are experts at handling essentially any administrative task they are given, however, they are more technologically advanced […]
Applications of AI Outbound Voice Bots in Debt Collection
Applications of AI Outbound Voice Bots in Debt Collection If you’re seeking ways to automate debt collection, streamline account receivables, and maximize debt recovery, look no further. AI outbound voice bots stand out as one of the most efficient solutions available. These sophisticated tools offer unparalleled efficiency in managing late-paying clients, boasting an impressive 78% […]