Conversational AI: 2024 Market Outlook
Conversational AI: 2024 Market Outlook Table of contents Introduction The conversational AI sector has seen significant growth into 2024, prompting providers to rethink their approaches to meet client and consumer demands. Initially sparked by the global pandemic, this wave of innovation has now matured, delivering desired outcomes for businesses. As technology advances, vendors must adapt […]
Generative AI Voice Bot: Outbound Surveys for E-Commerce
Generative AI Voice Bot: Outbound Surveys for E-Commerce Table of contents Apologies for pulling off the band-aid so quickly, but the truth is, it’s never been easier for your customers to switch to your competition if they’re dissatisfied with your services or the options your e-commerce platform provides. How do you effectively combat this competition […]
How to leverage customer insights to fuel growth and retention
How to leverage customer insights to fuel growth and retention Table of contents The imporatnce of customer insights analytics According to Microsoft, organisations that use customer data to gain insights outperform their peers by 85% in terms of revenue growth. This can be a game-changer for your future results, as it is easier than ever […]
Digital Humans: Why give AI a face?
Digital Humans: Why give AI a face? Table of contents What are Digital Humans? Imagine a customer service agent who can answer your questions, understand your frustration, and even crack a smile to reassure you. That’s the world of digital humans – AI chatbots that shed their disembodied voices and take on a realistic human […]
How to Use LLMs with Your NLU: The Power of a Hybrid Approach
How to Use LLMs with Your NLU: The Power of a Hybrid Approach Table of contents LLMs have been leaving a notable impact and what was once just a small presence in conversational AI, is now gaining immense attention. With LLMs capable of engaging convincingly on a wide range of topics, many are questioning the […]
Small Language Models (SLMs): Definition and Benefits
What are Small Language Models (SLMs)? Table of contents Definition of Small Language Models Small Language Models (SLMs) are a distinct segment in the domain of artificial intelligence, particularly in Natural Language Processing (NLP). They stand out for their concise design and reduced computational requirements. SLMs are tailored to carry out text-related tasks efficiently and […]
How do you calculate ROI for an AI chatbot and email bot?
How do you calculate ROI for an AI chatbot and voice bot? Table of contents How to determine if your business would benefit from conversational AI Considering the implementation of an AI chatbot or voice bot for customer service, sales and marketing, or HR? Evaluating the return on investment (ROI) for chatbots is more straightforward […]
Conversational AI in eCommerce
Conversational AI in eCommerce: How Online Retailers Can Benefit from Digital Assistants Table of contents The introduction of online stores to the retail industry permanently shifted the way consumers think of shopping. Instead of needing to travel to a physical store, you can easily shop online for anything you may need. While improving convenience for […]
Conversational AI in HR | Benefits and Use Cases
Conversational AI for HR | Benefits and Use Cases Table of contents HR personnel spend a lot of time dealing with repetitive tasks like onboarding, payroll, leave management, employee relations, and legal affairs. With this wide array of responsibilities, it can be difficult for HR staff and managers to deal with everything they need to […]
What’s new in the Digital Studio: March 2024 release
What’s new in the Digital Studio: March 2024 release You can upload documents better than ever Uploading documents to your Knowledge Base Index is now asynchronous, allowing you to monitor the progress of each file in real-time. Application Status Bar Expansion We’ve integrated the Indexer application into the app status bar. This addition allows you to […]