Česká Spořitelna (Erste Group) among the first ones to implement Custom Neural Voice

Česká spořitelna (ERSTE Group) has 4.5 million clients in the Czech Republic – which makes it a bank with the highest number of customers on the Czech market. To ensure best customer experience possible, Česká spořitelna (ČS) is keeping the pace with the latest innovations. And the company is now setting trends in digital customer experience for the whole CEE region.

Customers of ZSD can now report electricity outages through AI virtual agent​

Customers of ZSD can now report electricity outages through AI virtual agent Západoslovenská distribučná (ZSD), member of the E.ON Group, is the biggest electricity distributer in Slovakia. Following the latest trends and innovations in customer experience, ZSD partnered up with Born Digital and offered its customers a digital self-service channel for reporting the electricity outages. […]