Born Digital platform uses artificial intelligence to analyze customer interactions across all channels (calls, emails and chats) in real time. It automatically assigns categories, sentiment and many other parameters. Based on this data, it reveals the causes of unnecessary interactions and opportunities for automation. All in one platform.
When customers repeatedly ask the same thing, something needs to change. Our customer insight analytics:
Thanks to our contact center analytics, companies know exactly how to improve their products and prevent these interactions in the future. Because the customer is most satisfied when everything works as it should.
Our AI-powered analytics eliminates manual data collection and automatically:
Our platform allows you to make data-driven decisions. It does not contain opinions, it contains facts.
The power of Customer Insight Analytics is fully realized in the moment you start asking questions:
Our clear dashboard shows you how to significantly reduce costs of your customer service and improve customer experience and agent productivity.
Customer Insight Analytics
NON-PRODUCTIVITY
Agents categorize calls manually - waste of human potential
INACCURATE DATA
Agents often make mistakes in call categorization - the data is inaccurate
NO TRANSPARENCY
The data is difficult to analyze
Customer Insight Analytics
TIME EFFICIENCY
AI classifies interactions automatically and instantly
CONSISTENCY IN TRENDS
Our set of neural networks is always consistent
REAL-TIME ANALYTICS
Comprehensive analysis is available in real time in a clear dashboard
Customer Experience
Improvement
Operational Costs
Reduction
Agents Efficiency
Increase