Born Digital uses artificial intelligence to analyze customer calls, emails and chats in real time. Automatically assigns categories, sentiment and many other parameters. Based on this data, it reveals the causes of unnecessary interactions and opportunities for automation. All in one user interface.
When customers repeatedly ask the same thing, something needs to change. Our artificial intelligence exactly identifies:
Based on a detailed analysis, you identify opportunities to improve your processes and products, eliminate unnecessary interactions and save time for operators. Because the customer is most satisfied when everything works as it should.
Artificial intelligence eliminates manual data collection and automatically:
The result is a still current set of structured data. It does not contain opinions, it contains facts.
The power of Customer Insight Analytics is fully realized in the moment you start asking questions:
In the clear dashboard you will find the main thing - exact data. Thanks to them, you can effectively use the time of operators and reduce the costs of the customer center.
Customer Insight Analytics
NON-PRODUCTIVITY
Operators categorize calls manually - a few seconds are lost after each call
INACCURATE DATA
Operators often make mistakes in call categorization - data is inaccurate
NO TRANSPARENCY
The data is difficult to analyze
Customer Insight Analytics
TIME
Artificial intelligence sorts interactions automatically and immediately
ACCURACY
Artificial intelligence works consistently in all conditions
AVAILABILITY
Comprehensive analysis is available in real time in a clear dashboard