Leave routine interactions to the virtual assistant and improve both customer satisfaction and the satisfaction of your operators. By automation, you save costs and handle thousands of customers at once. Artificial intelligence handles both written and spoken communication.
Our virtual assistant picks up the call or writes to everyone. Even at rush hour or in an unexpected event. AI goes straight to the point. It is never in a bad mood. It handles calls in a structured, emotionless way with a single goal: to solve the customer's problem.
Artificial intelligence is trained on real data from your business environment.
The virtual assistant does not speak empty phrases. It first tries to determine the cause of the interaction from the available data. If it doesn't have any, it asks specific questions. Good virtual assistant can
It can also deal with postponing the call to a later date or calling back from the customer.
Don't make your customers wait tens of minutes for IVR or elevator music. For us at Born Digital, customer time is valuable. Virtual assistant in the shortest possible time:
Customers will appreciate effective communication with a clear goal.
Digital Virtual Assistant
HIGH COST
Operators do not enjoy routine activities, they cost time and money
LOW CUSTOMER SATISFACTION
Customers sometimes wait tens of minutes for a connection to human operator
LOW SALES CONVERSION
The best sales operators lose time with contacts with low sales potential interactions
Digital Virtual Assistant
TIME
Artificial intelligence answers right away and handles routine matters with the same precision as the operator
AVAILABILITY
Digital Assistant is available 24/7, which increases customer satisfaction
OPPORTUNITIES
Increase sales with intelligent call routing