Digital Agent
Automate calls and chats with AILeave routine calls and chats to our Digital Agent who can handle hundreds of concurrent calls and is available 24/7. In addition to answering frequently asked questions, it can handle more complex conversations with open-ended questions.
Join more than 60 B2B CLIENTS in 6 countries who trust us
Available 24/7 without waiting times
Our Digital Agent can handle inbound calls and chats as well as outbound call campaigns. It is always available, even at rush hour or in an unexpected event. It is never in a bad mood and handles calls in a structured, emotionless way with a single goal: to solve the customer's problem. Digital Agent can:
- authenticate customers by name, customer ID, voice biometry, or any other information
- handle the interaction automatically without the participation of a human agent OR
- immediately connect the customer with a human agent
Predictive Analytics
Our Digital Agent does not speak empty phrases. It first tries to predict the real cause of the interaction from the available data and propose the right solution. If it does not have any, it asks specific questions. Our Digital Agent can:
- predict call reason and decide who should handle the call (human agent or digital agent)
- respond to customer inquiries and completely handle the interaction
- send automatic notifications and inform the customer once outage or ticket is fixed
For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call - the customer either forgot the PIN or the payment card was stolen. The digital agent does not ask general questions and gets straight to the point.
We value the customer's time
Don't keep your customers waiting for long minutes in the IVR or elevator music. For us at Born Digital, the customer's time is valuable. Our digital agent will either solve routine questions or immediately connect the customer with a competent operator. The Digital Agent is the most helpful with:
- OUTBOUND campaigns: for example, soft debt collection, customer satisfaction surveys, sales leads validation, HR recruitment and many others.
- INBOUND chats & calls: for example, intelligent customer care, automated technical helpdesk, intelligent service desk, e-commerce and many others.
Customers will appreciate effective communication with a clear goal.
WITHOUT
Digital Agent
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HIGH COSTS
Routine calls handled by human agents cost time and money
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LOW CUSTOMER SATISFACTION
Customers sometimes wait tens of minutes for a connection to human agent
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LOW SALES CONVERSION
The best sales agents waste time on interactions with low sales potential
WITH
Digital Agent
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TIME EFFICIENCY
Digital Agent handles routine interactions automatically and instantly
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AVAILABILITY
Digital Agent is available 24x7 without any capacity limits
-
SALES OPPORTUNITIES
Increase sales conversion with intelligent call routing
Digital Agent is best used for:
Improve customer experience with digital contact center
- Our CUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify the reasons for customer interactions and analyze their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- Our DIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.