Leave routine calls and chats to our Digital Agent who can handle hundreds of concurrent calls and is available 24/7. In addition to answering frequently asked questions, it can handle more complex conversations with open-ended questions.
Our Digital Agent can handle inbound calls and chats as well as outbound call campaigns. It is always available, even at rush hour or in an unexpected event. It is never in a bad mood and handles calls in a structured, emotionless way with a single goal: to solve the customer's problem. Digital Agent can:
Our Digital Agent does not speak empty phrases. It first tries to predict the real cause of the interaction from the available data and propose the right solution. If it does not have any, it asks specific questions. Our Digital Agent can:
For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call - the customer either forgot the PIN or the payment card was stolen. The digital agent does not ask general questions and gets straight to the point.
Don't keep your customers waiting for long minutes in the IVR or elevator music. For us at Born Digital, the customer's time is valuable. Our digital agent will either solve routine questions or immediately connect the customer with a competent operator. The Digital Agent is the most helpful with:
Customers will appreciate effective communication with a clear goal.
Routine calls handled by human agents cost time and money
LOW CUSTOMER SATISFACTION
Customers sometimes wait tens of minutes for a connection to human agent
LOW SALES CONVERSION
The best sales agents waste time on interactions with low sales potential
Digital Agent handles routine interactions automatically and instantly
Digital Agent is available 24x7 without any capacity limits
Increase sales conversion with intelligent call routing