Digital Agents Customer Analytics Digital Humans

for the future of customer experience

Leverage Generative and Conversational AI to analyze customer interactions across all channels (calls, e‑mails and chats) in real time, power your business with human-like virtual AI agents, and give your brand a face with digital humans.

Trusted by 100+ B2B clients in 7 countries

One platform for AI-powered customer experience solutions

Digital Agent

Our Digital Agent can handle inbound calls and chats as well as outbound call campaigns. There are various use cases, such as intelligent customer care, soft collection, customer satisfaction surveys, and many others.

Available 24x7 without waiting times

Reduce costs by automating repeat calls

Increase sales conversions

Customer Insight Analytics

Our Customer Insight Analytics uncovers opportunities for increased productivity. Our neural networks identify reasons for customer interactions and analyze their sentiments as well as many other parameters.

Make data your competitive advantage

Identify automation opportunities

Improve your agents' performance

Digital E‑mail Processing

Our Digital E‑mail Processing classifies e‑mails, detects their topic with a high accuracy rate and highlights key data in a well‑arranged way. Responses can be fully automatized or pre‑processed and then validated by a human agent.

Process e‑mails in real time

Reduce costs and response time

Save your agents hours of work

Digital Human

Don’t just talk to your customers, engage with them! Our Digital Humans are ready to interact with your customers both online and offline. The digital human not only has a specific face, but can manage endless active processes (customer authentications, system updates, etc.).

Give your brand a face

Personalize every customer interactions

Assist your customers with visual AI

We deliver exceptional results

Born Digital developed a customized voice assistant which helps to solve problems of our clients regarding their fuel cards, invoicing or online portal. We have already implemented their solution in multiple European countries and the results exceeded our expectations. Born Digital was definitely a great choice, their execution is excellent.

Lukáš Klozík, Assistance Manager, AXA

Jan Polívka, CEO at CCS (A Division of Fleetcor)

Our Contact Center deals with more than 500.000 requests yearly. We have implemented the digital agent which is saving our live agents considerable amount of time. The digital agent recognizes call categories or handles authentication of our customers. The product has been running smoothly ‑ just as the cooperation with the Born Digital team.

Martin Červenák, Contact Center Manager, Dôvera Health Insurance Company

Born Digital became a strong partner on our digital transformation journey. So far, we have implemented their chat agent for technical help desk and our customers can for example, report power outages through chat bot. That is probably helping us to prevent the undesired contact center overload.

Marcel Hanečák, Business Solutions Development Expert, Západoslovenská distribučná (member of the E.ON group)