E-Commerce
Deliver superior customer experience by providing seamless and personalized customer interactions across various channels. Our platform enables you to offer round-the-clock customer support, gather valuable customer insights, enhance service offerings, and make data-driven decisions.
Improving Customer Experience
Increasing Operator Motivation
Increasing Efficiency
USE CASE
Customer Satisfaction Surveys
Get feedback from 80 % of customers. Our Digital Agent calls the customer right after the purchase or a visit and asks for a feedback.
Sales Leads Validation
Create the funnel that converts. 60 % of customers shortlisted by the voice assistant are hyper-target leads ready to make a purchase decision.
Marketing Surveys
People are more likely to complete the survey over the phone compared to e-mail, text messages or chatbot surveys. Our voice assistant usually reach 85 % of respondents.
Intelligent Customer Care
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Intelligent Internal Service Desk
Digital Agent allows you to automate 84 % of service desk interactions. If the employee blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and goes straight to the point.
HR Bot
Our Digital Agent makes your onboarding process smoother and can transform it into a self-service process. Companies can automate processes such as document submissions, training plans or regular check-ups.
Customer Insight Analytics
The biggest business problem all contact centers around the world are facing is high number of customer interactions – causing high costs and low customer satisfaction.
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Digital Email Processing
Getting back to your customer e-mails in time is vital for your brand. But in reality incoming customer e-mails sometimes lie in the inbox for several days before they even reach a competent person.
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Automated Invoice Processing
Process and classify invoices and other supporting documents coming into your mailbox, including timesheets, acceptacne protocols, logbooks, ID cards, etc.
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- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.