VSD fully automated two out of three contact lines
Východoslovenská distribučná, a.s. (VSD, a.s.), member of the VSE Holding Group, is an energy company focused on the electricity distribution to the end customer. The company owns 22,900 kilometers of distribution system in Eastern Slovakia, distributing electricity into more than 660,000 distribution points.
Over 650,000 customers assisted by digital agent EMA in just six months at CEZ Distribuce
CEZ Distribuce, a. s., is the largest electricity distributor in the Czech Republic and a subsidiary of CEZ, a. s., who understands the importance of providing high-quality, round-the-clock customer service for their nearly 4 million consumption points.
Customers of ZSD report electricity outages through digital agent
Západoslovenská distribučná (ZSD), member of the E.ON Group, is the biggest electricity distributer in Slovakia. Following latest trends and innovations in customer experience, ZSD partnered up with Born Digital and offered its customers a digital self-service channel for reporting the electricity outages.