INDUSTRY

Finance

Enhance customer experience and optimize operational efficiency with our omnichannel platform. With round-the-clock customer support, personalized recommendations, customer sentiment analysis, and agent performance analytics, our solution equips you with the tools to stay ahead in the competitive landscape.

Natural Language Processing Engine | Natural Language Processing Engine

Improving Customer Experience

Increasing Operator Motivation

Increasing Efficiency

USE CASE

Effective Debt Collection

Swap routine outbound calls for our AI voice assistant, enabling you to process 1000 calls in 15 minutes, without any emotional investment. Your customers get a reminder, and you get a higher percentage of immediate reactions.

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Customer Satisfaction Surveys

Get feedback from 80 % of customers. Our Digital Agent calls the customer right after the purchase or a visit and asks for a feedback.

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Sales Leads Validation

Create the funnel that converts. 60 % of customers shortlisted by the voice assistant are hyper-target leads ready to make a purchase decision.

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Marketing Surveys

People are more likely to complete the survey over the phone compared to e-mail, text messages or chatbot surveys. Our voice assistant usually reach 85 % of respondents.

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Intelligent Customer Care

The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.

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Intelligent Internal Service Desk

Digital Agent allows you to automate 84 % of service desk interactions. If the employee blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and goes straight to the point.

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HR Bot

Our Digital Agent makes your onboarding process smoother and can transform it into a self-service process. Companies can automate processes such as document submissions, training plans or regular check-ups.

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Customer Insight Analytics

The biggest business problem all contact centers around the world are facing is high number of customer interactions – causing high costs and low customer satisfaction.

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Digital Email Processing

Getting back to your customer e-mails in time is vital for your brand. But in reality incoming customer e-mails sometimes lie in the inbox for several days before they even reach a competent person.

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Automated Invoice Processing

Process and classify invoices and other supporting documents coming into your mailbox, including timesheets, acceptacne protocols, logbooks, ID cards, etc.

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Case Studies

Dôvera Health Insurance Company delivers smooth and efficient experience to policyholders

Dôvera Health Insurance Company, Inc. offers its services and fulfils the healthcare needs of 1.7 million insured individuals. Recognizing the need for transformation, Dôvera partnered with Born Digital to optimize their operations by introducing an innovative AI solution. Together, we embarked on a journey to streamline processes, enhance efficiency, and improve the overall customer experience.

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AXA is offering a digital self-service across multiple channels

Global pandemic drove AXA to speed up the process of digital transformation and the company is now moving towards a fully functional e-travel. To undergo this truly complex transformation, AXA partnered up with Born Digital.

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Česká Spořitelna (Erste Group) among the first ones to implement Custom Neural Voice

Česká spořitelna (ERSTE Group) has 4.5 million clients in the Czech Republic – which makes it a bank with the highest number of customers on the Czech market. To ensure best customer experience possible, Česká spořitelna (ČS) is keeping the pace with the latest innovations. And the company is now setting trends in digital customer experience for the whole CEE region.

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Improve customer experience with digital contact center

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OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.