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Transform your enterprise and enhance customer engagemnet with the latest technology. By utilizing AI, you will deliver personalized interactions, significantly lower your costs, optimize your operations and thrive in an ever evolving market. Cannot find a suitable use case? Contact us!
Improving Customer Experience
Increasing Operator Motivation
Increasing Efficiency
USE CASE
Recruitment Agent
The digital agent can contact a whole database within a few minutes and prepare a high-quality shortlist for human recruiters.
Effective Debt Collection
Swap routine outbound calls for our AI voice assistant, enabling you to process 1000 calls in 15 minutes, without any emotional investment. Your customers get a reminder, and you get a higher percentage of immediate reactions.
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Customer Satisfaction Surveys
Get feedback from 80 % of customers. Our Digital Agent calls the customer right after the purchase or a visit and asks for a feedback.
Sales Leads Validation
Create the funnel that converts. 60 % of customers shortlisted by the voice assistant are hyper-target leads ready to make a purchase decision.
Marketing Surveys
People are more likely to complete the survey over the phone compared to e-mail, text messages or chatbot surveys. Our voice assistant usually reach 85 % of respondents.
Intelligent Customer Care
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Intelligent Internal Service Desk
Digital Agent allows you to automate 84 % of service desk interactions. If the employee blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and goes straight to the point.
HR Bot
Our Digital Agent makes your onboarding process smoother and can transform it into a self-service process. Companies can automate processes such as document submissions, training plans or regular check-ups.
Customer Insight Analytics
The biggest business problem all contact centers around the world are facing is high number of customer interactions – causing high costs and low customer satisfaction.
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Digital Email Processing
Getting back to your customer e-mails in time is vital for your brand. But in reality incoming customer e-mails sometimes lie in the inbox for several days before they even reach a competent person.
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Automated Invoice Processing
Process and classify invoices and other supporting documents coming into your mailbox, including timesheets, acceptacne protocols, logbooks, ID cards, etc.
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- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.