Global pandemic drove AXA to speed up the process of digital transformation and the company is now moving towards a fully functional e-travel. To undergo this truly complex transformation, AXA partnered up with Born Digital.
USE CASE
Digital agent for voice and chat
Automation of email processing
Fraud detection
NUMBERS
200+ years‘ experience
93 million clients
Present on European and other global markets (51 countries)
BENEFITS
24/7 availability
Omnichannel solution
Cost optimization
“Our customers often reach out to us in very difficult and stressful situations. Situations, that often require our immediate response and assistance. It is therefore essential to ensure they have an around the clock, high-quality customer support. Something that Born Digital perfectly provides.“
Lukáš Klozík, Travel Assistance Manager, AXA