Over 650,000 customers assisted by digital agent EMA in just six months at CEZ Distribuce
CEZ Distribuce, a. s., is the largest electricity distributor in the Czech Republic and a subsidiary of CEZ, a. s., who understands the importance of providing high-quality, round-the-clock customer service for their nearly 4 million consumption points.
To enhance their customer self-service capabilities, particularly concerning the registration of unsealed electric meters and meter self-reading, CEZ Distribuce sought the expertise of both CGI and Born Digital.
