Česká spořitelna (ERSTE Group) has 4.5 million clients in the Czech Republic – which makes it a bank with the highest number of customers on the Czech market. To ensure best customer experience possible, Česká spořitelna (ČS) is keeping the pace with the latest innovations. And the company is now setting trends in digital customer experience for the whole CEE region.
USE CASE
Digital Agent Available 24/7
Custom Neural Voice
Smart Routing
NUMBERS
Longest tradition on the CZ market
Member of Erste Group since 2000
4.5+ mil customers
BENEFITS
Available 24/7
Lower Waiting Times
Improves Customer Experience
“The strong brand reputation comes with the trust of our customers. We are pretty fast, yet careful with the innovations we implement. We even have our very own team of conversational specialists developing our virtual assistants. However, we were looking for partners who will help us with things we cannot do on our own and also someone experienced enough to guide us on our way of digital transformation. And Born Digital turned out to be an excellent option.“
Pavlína Kacrová, Call Center Routing Lead, Česká spořitelna