Dôvera Health Insurance Company, Inc. offers its services and fulfils the healthcare needs of 1.7 million insured individuals. Recognizing the need for transformation, Dôvera partnered with Born Digital to optimize their operations by introducing an innovative AI solution. Together, we embarked on a journey to streamline processes, enhance efficiency, and improve the overall customer experience.
USE CASE
Digital agent (voice)
Customer authentication
Automation of active operations
NUMBERS
2,400+ operator calls saved monthly
64 % of policyholders automatically authenticated
140+ insurance cards issued monthly by the digital agent
BENEFITS
Shorter waiting times
Increased agent efficiency
Cost optimization
“We implemented the Digital Agent, a powerful solution that seamlessly handles policyholder authentication. It saves valuable time for our operators and enables them to quickly access all necessary customer information.“
Martin Červenák, Contact Center Manager, Dôvera