GOPASS is part of the Tatry Mountain Resorts Group, which is the largest operator of mountain resorts and tourist services in the CEE region. GOPASS accompanies customers from the first visit or purchase throughout all sales points and services – thus creating plentiful opportunities for continuous improvement of customer experience.
USE CASE
Customer Insight Analytics
Prevention of overloads
Collecting & analyzing Customer Feedback
NUMBERS
100 000+ mobile app users
Available in 5 countries & languages
Millions of interactions yearly
BENEFITS
Predictive Analytics
Lower waiting times
Prevention of overloads
“Thanks to the predictive analytics of Born Digital platform, we are now able to predict, and therefore cover the unexpected peaks. By doing so, we are preventing our customer service from the overload.“
Matěj Lackovič, Managing Direat GOPASS adds
