Západoslovenská distribučná (ZSD), member of the E.ON Group, is the biggest electricity distributer in Slovakia. Following latest trends and innovations in customer experience, ZSD partnered up with Born Digital and offered its customers a digital self-service channel for reporting the electricity outages.
USE CASE
Inbound Digital Agent for chat channels
Available 24/7
Zero waiting times
NUMBERS
Thousands of customers served
Thousands of reports completed
Hundreds of duplicities avoided
BENEFITS
Lower costs
Faster customer service available 24/7
Prevents contact center overload
“Our customers now have a digital self-service channel available to them 24/7 and with zero waiting times.“
Marcel Hanečák, Business Solutions Development Expert, Západoslovenská distribučná