VSD fully automated two out of three contact lines
Východoslovenská distribučná, a.s. (VSD, a.s.), member of the VSE Holding Group, is an energy company focused on the electricity distribution to the end customer. The company owns 22,900 kilometers of distribution system in Eastern Slovakia, distributing electricity into more than 660,000 distribution points.
Over 650,000 customers assisted by digital agent EMA in just six months at CEZ Distribuce
CEZ Distribuce, a. s., is the largest electricity distributor in the Czech Republic and a subsidiary of CEZ, a. s., who understands the importance of providing high-quality, round-the-clock customer service for their nearly 4 million consumption points.
Dôvera Health Insurance Company delivers smooth and efficient experience to policyholders
Dôvera Health Insurance Company, Inc. offers its services and fulfils the healthcare needs of 1.7 million insured individuals. Recognizing the need for transformation, Dôvera partnered with Born Digital to optimize their operations by introducing an innovative AI solution. Together, we embarked on a journey to streamline processes, enhance efficiency, and improve the overall customer experience.
AXA is offering a digital self-service across multiple channels
Global pandemic drove AXA to speed up the process of digital transformation and the company is now moving towards a fully functional e-travel. To undergo this truly complex transformation, AXA partnered up with Born Digital.
Gopass is handling unexpected peaks thanks to predictive analytic
GOPASS is part of the Tatry Mountain Resorts Group, which is the largest operator of mountain resorts and tourist services in the CEE region. GOPASS accompanies customers from the first visit or purchase throughout all sales points and services – thus creating plentiful opportunities for continuous improvement of customer experience.
Česká Spořitelna (Erste Group) among the first ones to implement Custom Neural Voice
Česká spořitelna (ERSTE Group) has 4.5 million clients in the Czech Republic – which makes it a bank with the highest number of customers on the Czech market. To ensure best customer experience possible, Česká spořitelna (ČS) is keeping the pace with the latest innovations. And the company is now setting trends in digital customer experience for the whole CEE region.
Customers of ZSD report electricity outages through digital agent
Západoslovenská distribučná (ZSD), member of the E.ON Group, is the biggest electricity distributer in Slovakia. Following latest trends and innovations in customer experience, ZSD partnered up with Born Digital and offered its customers a digital self-service channel for reporting the electricity outages.