Born Digital developed a customized voice assistant which helps to solve problems of our clients regarding their fuel cards, invoicing or online portal. We have already implemented their solution in multiple European countries and the results exceeded our expectations. Born Digital was definitely a great choice, their execution is excellent.

Born Digital developed a customized voice assistant which helps to solve problems of our clients regarding their fuel cards, invoicing or online portal. We have already implemented their solution in multiple European countries and the results exceeded our expectations. Born Digital was definitely a great choice, their execution is excellent.

Our Contact Center deals with more than 500.000 requests yearly. We have implemented the digital agent which is saving our live agents considerable amount of time. The digital agent recognizes call categories or handles authentication of our customers. The product has been running smoothly ‑ just as the cooperation with the Born Digital team.

Born Digital became a strong partner on our digital transformation journey. So far, we have implemented their chat agent for technical help desk and our customers can for example, report power outages through chat bot. That is probably helping us to prevent the undesired contact center overload.

Elektra (the digital agent) proved to be a huge relief for operators as it handles more than a half of their routine calls on the defect line.