Speech Technologies
Implement Speech Technologies at lower costUse Born Digital high-quality speech technologies, such as Speech Recognition, Speech Synthesis, Speaker Recognition or Voice Biometry at lowest possible cost. With our very own speech technologies, we are not dependent on the services of a third party, and we make the latest technology more affordable for our customers while maintaining the highest quality.
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Speech Recognition
Create transcripts of customer calls and voice messages with high accuracy and lower costs. Our speech recognition technology:
- transcribes interactions with significantly lower costs
- offers the highest quality
- covers all world languages
Our speech recognition technology pays off especially well when used with our Customer Insight Analytics, which analyzes a large number of customer interactions.
Speech Synthesis
We can make your voice assistants stand out. Our Speech Synthesis:
- creates a unique synthetic voice that matches your brand identity
- it only needs limited set of recordings to create a natural sounding voice
- allows you to implement a neural voice at a reasonable price
This technology will differentiate you from your competition and significantly improve the customer experience.
Speaker Recognition
Speaker recognition breaks your final transcript into clear segments based on who spoke. Our technology:
- creates a transcript where you can easily see who said what
- detects multiple speakers
- allows you to play selected parts
This technology is best used for the analysis of single-channel (half duplex) recordings as part of our Customer Insight Analytics - which allows you to analyze all parameters for both your customers and your agents.
Voice Biometry
This technology can authenticate customers based on their voice. The main advantages of our technology:
- fast and reliable customer authentication over the phone.
- customer voice samples can be collected through our voice assistants.
- we can adapt the technology to your business case and reduce implementation costs.
WITHOUT
Our Speech Recognition Technology
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HIGH COSTS
Speech technologies are expensive, especially when processing large volumes of data
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COMPLEX INTEGRATION
Integration of multiple platforms from multiple vendors (digital agent, analytics, speech technology,…)
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NO DIFFERENTIATION
Your voice assistants sound the same as your competitors’
WITH
Speech Recognition Technology
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LOWER COSTS
Significant cost reduction with high quality product
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ONE INTEGRATION
All in One platform – you integrate only once and get all the benefits
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CUSTOM NEURAL VOICE
You can create a voice that reflects your brand identity
Speech Technology is best used for:
Reduction of Operational Costs
Customer Experience Improvement
Higher Quality of Customer Insights
- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.