Speech Technologies

Implement Speech Technologies at lower cost

Use Born Digital high-quality speech technologies, such as Speech Recognition, Speech Synthesis, Speaker Recognition or Voice Biometry at lowest possible cost. With our very own speech technologies, we are not dependent on the services of a third party, and we make the latest technology more affordable for our customers while maintaining the highest quality.

Natural Language Processing Engine | Natural Language Processing Engine

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Speech Recognition

Create transcripts of customer calls and voice messages with high accuracy and lower costs. Our speech recognition technology:

  • transcribes interactions with significantly lower costs
  • offers the highest quality
  • covers all world languages

Our speech recognition technology pays off especially well when used with our Customer Insight Analytics, which analyzes a large number of customer interactions.

Natural Language Processing Engine | Natural Language Processing Engine
Natural Language Processing Engine | Natural Language Processing Engine

Speech Synthesis

We can make your voice assistants stand out. Our Speech Synthesis:

  • creates a unique synthetic voice that matches your brand identity
  • it only needs limited set of recordings to create a natural sounding voice
  • allows you to implement a neural voice at a reasonable price

This technology will differentiate you from your competition and significantly improve the customer experience.


Speaker Recognition

Speaker recognition breaks your final transcript into clear segments based on who spoke. Our technology:

  • creates a transcript where you can easily see who said what
  • detects multiple speakers
  • allows you to play selected parts

This technology is best used for the analysis of single-channel (half duplex) recordings as part of our Customer Insight Analytics - which allows you to analyze all parameters for both your customers and your agents.

Natural Language Processing Engine | Natural Language Processing Engine
Natural Language Processing Engine | Natural Language Processing Engine

Voice Biometry

This technology can authenticate customers based on their voice. The main advantages of our technology:

  • fast and reliable customer authentication over the phone.
  • customer voice samples can be collected through our voice assistants.
  • we can adapt the technology to your business case and reduce implementation costs.


Our Speech Recognition Technology


    Speech technologies are expensive, especially when processing large volumes of data


    Integration of multiple platforms from multiple vendors (digital agent, analytics, speech technology,…)


    Your voice assistants sound the same as your competitors’


Speech Recognition Technology


    Significant cost reduction with high quality product


    All in One platform – you integrate only once and get all the benefits


    You can create a voice that reflects your brand identity

Speech Technology is best used for:


Reduction of Operational Costs


Customer Experience Improvement


Higher Quality of Customer Insights

Improve customer experience with digital contact center

  • OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
  • OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
  • OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.