Analytics gives you data We gave it a brain
Analytics gives you data We gave it a brain Customer Insights Analytics is no longer just something you read. It is something you can talk to. Analytics used to mean dashboards, filters, and waiting for someone to pull the right report. That’s changing. Instead of searching for the right view, you can simply ask your data: Why […]
RAG Conversational AI: Easily explained
RAG Conversational AI Easily Explained Retrieval-Augmented Generation (RAG) is a cutting-edge AI technique that strengthens the capabilities of large language models (LLMs) by integrating real-time data from external knowledge sources. While LLMs are powerful in generating content based on pre-existing patterns, they may fall short when deeper, more specific information is needed. RAG solves this […]
How to empower digital email processing with Generative AI: 5 practicle examples
How to empower digital email processing with Generative AI: 5 practicle examples Table of contents Omnichannel customer service is becoming increasingly important. McKinsey reports that about three-quarters of customers use multiple channels to interact with a brand. Depending on the situation and their needs, customers prefer different channels. Among these, email stands out as one […]
Retrieval Augmented Generation: What you need to know
Retrieval Augmented Generation:What you need to know Table of contents What is Retrieval Augmented Generation? Retrieval Augmented Generation (RAG) is an advanced AI framework crafted to refine the output of extensive language models by employing a blend of external and internal information during answer creation. At its essence, RAG functions in two main phases: initially, […]
How to Use LLMs with Your NLU: The Power of a Hybrid Approach
How to Use LLMs with Your NLU: The Power of a Hybrid Approach Table of contents LLMs have been leaving a notable impact and what was once just a small presence in conversational AI, is now gaining immense attention. With LLMs capable of engaging convincingly on a wide range of topics, many are questioning the […]
Small Language Models (SLMs): Definition and Benefits
What are Small Language Models (SLMs)? Table of contents Definition of Small Language Models Small Language Models (SLMs) are a distinct segment in the domain of artificial intelligence, particularly in Natural Language Processing (NLP). They stand out for their concise design and reduced computational requirements. SLMs are tailored to carry out text-related tasks efficiently and […]
Conversational AI in HR | Benefits and Use Cases
Conversational AI for HR | Benefits and Use Cases Table of contents HR personnel spend a lot of time dealing with repetitive tasks like onboarding, payroll, leave management, employee relations, and legal affairs. With this wide array of responsibilities, it can be difficult for HR staff and managers to deal with everything they need to […]
What is LLM Fine-Tuning?
What is LLM Fine-Tuning? Table of contents Neural networks known as Large Language Models (LLMs) undergo training on extensive internet datasets to acquire a comprehensive “world model” based on statistical correlations. These models exhibit remarkable generative capabilities across various tasks such as answering questions, summarizing documents, writing software code, and translating human language. Nevertheless, employing […]
Generative AI Solutions in Customer Experience that Stand Out
Generative AI Solutions for Exceptional Customer Experience According to Gartner’s research, the majority of decision-makers acknowledge the transformative potential of generative AI (GenAI), particularly in enhancing customer experience. This is evident in their prioritization of generative AI investments, where improving customer experience and retention stands as the primary purpose. Many businesses are currently utilizing GenAI for […]