Customer Insight Analytics
The future of customer experience lies in high-quality insights. Our platform analyzes all previous customer interactions and shows reasons why customers contact the company. Based on these data, companies know exactly what to improve and how to prevent these interactions in the future.
30% DECREASE OF UNNECESSARY INTERACTIONS
15% INCREASE OF AGENTS EFFICIENCY
10% INCREASE OF CUSTOMER SATISFACTION
Use Cases
Customer Insight Analytics
The biggest business problem all contact centers around the world are facing is high number of customer interactions – causing high costs and low customer satisfaction.
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- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.