USE CASE

Customer Insight Analytics

The future of customer experience lies in high-quality insights. Our platform analyzes all previous customer interactions and shows reasons why customers contact the company. Based on these data, companies know exactly what to improve and how to prevent these interactions in the future.

Natural Language Processing Engine | Natural Language Processing Engine
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30% DECREASE OF
UNNECESSARY INTERACTIONS

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15% INCREASE OF
AGENTS EFFICIENCY

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10% INCREASE OF
CUSTOMER SATISFACTION

Use Cases

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Customer Insight Analytics

The biggest business problem all contact centers around the world are facing is high number of customer interactions – causing high costs and low customer satisfaction.

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Improve customer experience with digital contact center

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  • Our CUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify the reasons for customer interactions and analyze their sentiment and many other parameters.
  • Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
  • Our DIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.