Inbound Calls & Chats
Leave routine calls and chats to our Digital Agent who can handle hundreds of concurrent calls and is available 24/7. Our Digital Agent first tries to predict the real cause of the interaction from the available data and propose the right solution. In addition to answering frequently asked questions, it can handle more complex conversations with open-ended questions.
24x7 AVAILABILITY
60 % OF FULLY AUTOMATED RESPONSES
70 % OF PREDICTED CALL REASONS
Use Cases
Intelligent Customer Care
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Intelligent Technical Help Desk
Digital Agent can either fix the problem remotely (e.g. reboot the router) or report a ticket to second level support. In 53 % of cases, the digital agent resolves the issue without human agent.
Intelligent Internal Service Desk
Digital Agent allows you to automate 84 % of service desk interactions. If the employee blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and goes straight to the point.
HR Bot
Our Digital Agent makes your onboarding process smoother and can transform it into a self-service process. Companies can automate processes such as document submissions, training plans or regular check-ups.
2 weeks to set your digital agent
- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.