Leave routine calls and chats to our Digital Agent who can handle hundreds of concurrent calls and is available 24/7. Our Digital Agent first tries to predict the real cause of the interaction from the available data and propose the right solution. In addition to answering frequently asked questions, it can handle more complex conversations with open-ended questions.
60 % OF FULLY AUTOMATED RESPONSES
70 % OF PREDICTED CALL REASONS
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Digital Agent can either fix the problem remotely (e.g. reboot the router) or report a ticket to second level support. In 53 % of cases, the digital agent resolves the issue without human agent.
Digital Agent allows you to automate 84 % of service desk interactions. If the employee blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and goes straight to the point.
Our Digital Agent makes your onboarding process smoother and can transform it into a self-service process. Companies can automate processes such as document submissions, training plans or regular check-ups.