Digital Email Processing
Our AI algorithm uses natural language understanding to analyze incoming emails, and routes them to the right department or human agent based on their content or sentiment. It also highlights key data, so the human agent does not have to read the entire e-mail and instantly knows how to handle it. With our platform, companies can semi-automate the email processing or automate the responses fully.
98% TOPIC DETECTION ACCURACY
30 % OF FULLY AUTOMATED EMAILS
Use Cases
Digital Email Processing
Getting back to your customer e-mails in time is vital for your brand. But in reality incoming customer e-mails sometimes lie in the inbox for several days before they even reach a competent person.
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- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.