Our AI algorithm uses natural language understanding to analyze incoming emails, and routes them to the right department or human agent based on their content or sentiment. It also highlights key data, so the human agent does not have to read the entire e-mail and instantly knows how to handle it. With our platform, companies can semi-automate the email processing or automate the responses fully.
98% TOPIC DETECTION ACCURACY
30 % OF FULLY AUTOMATED EMAILS
Getting back to your customer e-mails in time is vital for your brand. But in reality incoming customer e-mails sometimes lie in the inbox for several days before they even reach a competent person.