Born Digital Helps Netia Bring AI to Business Voice Services
Netia S.A., one of Poland’s leading telecom providers, is helping its business clients handle calls smarter and faster. In partnership with Born Digital, Netia launched an AI agent that automates routine conversations, keeps companies reachable 24/7, and works seamlessly with existing phone systems — all without requiring extra infrastructure.
Addressing a Growing Challenge
Businesses today receive more calls than ever, but limited staff and rising expectations make it hard to answer them all. Missed calls, long waiting times, and administrative bottlenecks can affect both customer experience and productivity.
Netia wanted to offer a solution that ensures every call is handled efficiently — and Born Digital’s conversational AI provided the technology to make it possible.
“With the help of Born Digital, we’ve created a smart voice service that helps our business customers handle calls better and work more efficiently.”
— Paweł Rychcik, Products Team Manager, Netia S.A.
AI Agent That Understands Complex Requests
The AI Voice Agent allows callers to speak naturally instead of navigating menus. Requests such as “I’d like to speak with accounting” or “Can I reschedule my appointment?” are understood instantly.
The agent then checks availability and either transfers the call, records a message, or offers a callback — even outside business hours. By integrating directly with Netia’s Hosted PBX and cloud contact center systems, businesses can adopt the service immediately without changing workflows or infrastructure.
Two Service Options for Different Needs
Netia offers two versions of the voice assistant to match business requirements:
VOICEBOT BASIC
Quick to set up, handles common scenarios like routing calls based on names, departments, or working hours.
VOICEBOT CUSTOM
Supports more advanced automation, including bookings, reminders, surveys, or complaint handling. It includes a user-friendly interface to build call flows and can connect with company tools like calendars, email, or SMS.
Born Digital: The AI Behind the Solution
Born Digital provides the conversational AI platform powering the assistant. It brings together several key technologies:
- Speech recognition – Accurately captures and transcribes what the caller says in real time.
- Intent understanding – Identifies what the caller wants to do based on spoken requests.
- Dynamic conversation flow – Manages dialogue naturally, adjusting responses based on caller intent and available options.
The platform integrates easily with business and telecom systems, connecting the agent with existing company tools such as calendars, email, or CRM environments when required.
Combined with Netia’s carrier-grade infrastructure, it delivers a fully managed, reliable solution that helps businesses automate voice interactions while maintaining high call quality and a smooth customer experience.
Strategic Value for Netia and Its Business Clients
By launching the AI voice agent, Netia expands its services beyond traditional voice offerings and moves into automation-driven, value-added solutions.
For Netia’s business clients, the agent improves call handling, enhances availability, and saves staff time. For Netia, it strengthens the enterprise portfolio with an innovative service that differentiates the company in a competitive market.
Born Digital powers the AI that makes this possible — enabling telecom operators like Netia to deliver smarter, more efficient communication solutions to their business clients.