Enhance customer experience and optimize operational efficiency with our omnichannel platform. With round‑the‑clock customer support, personalized recommendations, customer sentiment analysis, and agent performance analytics, our solution equips you with the tools to stay ahead in the competitive landscape.
Improve customer experience with a digital contact center
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.