Customer Insight Analytics
Analyze customer
interactions across
all channels
Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.
Customer Insight Analytics
Analyze
customer
interactions
across
all channels
Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.
Trusted by leading companies worldwide
Trusted by leading
companies
worldwide
14pt
increase in NPS
30%
reduction of unnecessary
interactions
100%
understanding
Understand what your
customers are saying
Find out the reasons for
customer dissatisfaction
Identify cross-sell and
up-sell opportunities
Coach your agents
based on performance
Total Interaction Clarity
Total Interaction
Clarity
Get a complete, real-time view of what customers need, why they contact you,
and how every interaction unfolds.
Interaction Reasons
Automatically classifies calls, chats, and emails by intent, product, and other parameters—helping identify and prevent unnecessary contacts.
Customer Experience Insights
Customer Experience
Insights
Tracks sentiment, agent empathy, professionalism, and flags policy breaches to raise NPS and CSAT.
Omni-Channel Coverage
Works across calls, chats, emails, social media, and bots—monitoring customer satisfaction wherever interactions happen.
Actionable Coaching Tips
Provides summaries and analysis for team coaching, highlighting strengths, weaknesses, and improvement opportunities.
Boost Sales & Retention
Boost Sales &
Retention
Spot revenue opportunities and churn risks early, so your team can act faster
and smarter across every customer touchpoint.
Sales Analytics
Captures the product pitched, customer responses, and objections, and benchmarks win-rates by script or agent to optimize talk-tracks.
Churn Prevention
Predicts attrition risk from interaction content and triggers real-time alerts for timely retention interventions.
Automated Process Initiatives
Automated Process
Initiatives
Leverage analyzed content to trigger workflows or follow-ups with human-like precision.
Targeted Growth Opportunities
Targeted Growth
Opportunities
Identify cross-sell and up-sell moments to drive revenue while improving the customer journey.
Instant Setup,
Immediate Insight
Instant Setup, Immediate Insight
Instant Setup,
Immediate Insight
Launch fast, plug into your stack, and start turning every interaction into
actionable intelligence from day one.
No-Code Deployment
Go live within hours using pre-built integrations and a robust API—no heavy implementation or IT projects needed.
Advanced Technologies
Built-In
Advanced Technologies
Built-In
Leverage knowledge bases, Generative AI, and analytics to automate key workflows with high precision.
Real-Time Insights
Get key outcomes and actionable insights from every interaction to guide strategy and
decision-making.
Team Productivity and Performance
Team Productivity and
Performance
Monitor performance metrics, script adherence, and interaction quality—empowering ongoing coaching and operational improvements.
Topic classification
Experience unmatched LLM-powered topic classification to identify key performance drivers and improve process efficiency.
Customizable dashboards
Access customizable dashboards for all teams and roles, providing actionable insights from C-suite to frontline staff.
Call script adherence
Monitor upsell and cross-sell results across teams and regions and identify opportunities for improvement.
Sentiment analysis
Analyze customer sentiment at the beginning and end of conversations, initiate conversation flows based on AI insights, and provide personalized interactions.
What our customers
say about us
What our
customerssay about us
“We can now analyze in real-time what the reasons for customer interactions are and identify opportunities for process improvement. Thanks to the predictive analytics, we are now also able to predict and therefore cover unexpected peaks, leading to shorter waiting times.”
Matěj Lackovič
Managing Director, GOPASS
“Our team leaders are using key findings from the call analyses such as customer sentiment and call script adherence to improve the performance of our operators and train them on any identified gaps. This is proving to be very beneficial in improving our customer satisfaction.”
Radka Dybová
Head of Business Care & CX, PACKETA
Seamless integration
with what you already use
Seamless
integrationwith what you
already use
