Customer Insight Analytics
Analyze customer
interactions across
all channels
Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.
Customer Insight Analytics
Analyze
customer
interactions
across
all channels
Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.
Trusted by leading companies worldwide
Trusted by leading
companies
worldwide
14pt
increase in NPS
30%
reduction of unnecessary
interactions
100%
understanding
Understand what your
customers are saying
Find out the reasons for
customer dissatisfaction
Identify cross-sell and
up-sell opportunities
Coach your agents
based on performance
Total Interaction Clarity
Get a complete, real-time view of what customers need, why they contact you,
and how every interaction unfolds.
Interaction Reasons
Tracks sentiment, agent empathy, professionalism, and flags policy breaches to raise NPS and CSAT.
Customer Experience Insights
Connect websites, documents, and knowledge bases via API or upload your agent updates instantly as your content changes.
Omni-Channel Coverage
Works across calls, chats, emails, social media, and bots monitoring customer satisfaction wherever interactions happen.
Total Interaction Clarity
Get a complete, real-time view of what customers need,
why they contact you,
and how every interaction unfolds.
Interaction Reasons
Tracks sentiment, agent empathy, professionalism, and flags policy breaches to raise NPS and CSAT.
Customer Experience Insights
Connect websites, documents, and knowledge bases via API or upload your agent updates instantly as your content changes.
Omni-Channel Coverage
Works across calls, chats, emails, social media, and bots monitoring customer satisfaction wherever interactions happen.
Boost
Sales & Retention
Spot revenue opportunities and churn
risks early, so your team can act
fasterand smarter across every customer touchpoint.
Sales Analytics
Captures the product pitched, customer responses, and objections, and benchmarks win-rates by script or agent to optimize talk-tracks.
Churn Prevention
Predicts attrition risk from interaction content and triggers real-time alerts for timely retention interventions.
Automated Process Initiatives
Leverage analyzed content to trigger workflows or follow-ups with human-like precision.
Instant Setup
Immediate Insight
Launch fast, plug into your stack, and start turning every interaction into
actionable intelligence from day one.
No-Code Deployment
Go live within hours using pre-built integrations and a robust API. No heavy implementation or IT projects needed.
Advanced Technologies
Leverage knowledge bases, Generative AI, and analytics to automate key workflows with high precision.
Real-Time Insights
Get key outcomes and actionable insights from every interaction to guide strategy and decision making.
Team Productivity
and Performance
Monitor performance metrics, script adherence, and interaction quality empowering ongoing coaching and operational improvements.
Instant Setup
Immediate
Insight
Launch fast, plug into your stack,
and start turning every interaction
intoactionable intelligence from
day one.
No-Code Deployment
Go live within hours using pre-built integrations and a robust API. No heavy implementation or IT projects needed.
Advanced Technologies
Leverage knowledge bases, Generative AI, and analytics to automate key workflows with high precision.
Real-Time Insights
Get key outcomes and actionable insights from every interaction to guide strategy and decision making.
Team Productivity
and Performance
Monitor performance metrics, script adherence, and interaction quality empowering ongoing coaching and operational improvements.
Topic classification
Experience unmatched LLM-powered topic classification to identify key performance drivers and improve process efficiency.
Customizable dashboards
Access customizable dashboards for all teams and roles, providing actionable insights from C-suite to frontline staff.
Call script adherence
Monitor upsell and cross-sell results across teams and regions and identify opportunities for improvement.
Sentiment analysis
Analyze customer sentiment at the beginning and end of conversations, initiate conversation flows based on AI insights, and provide personalized interactions.
30 Cool Metrics
You Can Measure with AI-powered Customer Insight Analytics.
Powerful insights that lead to faster speed to proficiency, better retention and engagement rates, and higher satisfaction for agents and customers alike.
What our customers
say about us
What our
customerssay about us
“We can now analyze in real-time what the reasons for customer interactions are and identify opportunities for process improvement. Thanks to the predictive analytics, we are now also able to predict and therefore cover unexpected peaks, leading to shorter waiting times.”
Matěj Lackovič
Managing Director, GOPASS
“Our team leaders are using key findings from the call analyses such as customer sentiment and call script adherence to improve the performance of our operators and train them on any identified gaps. This is proving to be very beneficial in improving our customer satisfaction.”
Radka Dybová
Head of Business Care & CX, PACKETA
Seamless integration
with what you already use
Seamless
integrationwith what you
already use
