AI Agent

AI Agents for
powerful
automation

Automate conversations and workflows and transform back-office operations, customer service, sales, marketing, and more with AI agents. Our AI Agents streamline processes, boost efficiency, and enhance engagement. Build your own with our no-code platform today.

Contact us for
a free demo

Contact us for a
free demo

Schedule a 30-minute demo with our experts by leaving us your email and picking a time slot that fits your schedule.

What we’ll cover:
• Your business-specific needs: Our demos are personalized, we don’t want to waste your time.

• Born Digital platform demo: We’ll walk you through our platform and its features so you experience the solution first-hand.

• Your questions: We listen to your feedback and brainstorm possible solutions that could accelerate your business.

Answers to common questions

Answers to
common
questions

We’ve gathered the most frequently asked questions to help you better understand our AI services.

What is Conversational AI?

Conversational AI revolves around leveraging technologies such as machine learning, natural language processing, and generative AI to facilitate automated yet engaging conversations between businesses and their customers, thereby enhancing user experience and operational efficiency.

How is Born Digital different from regular voice bots and chatbots?

In contrast to standard chatbots/voice bots that provide a simplistic and linear interaction based on basic Q&A, Born Digital’s conversational AI platform delivers bots that engage in human-like interactions, thanks to our cutting edge NLP technology and smooth integration with your business systems. Furthermore, we provide omni-channel solutions, incorporating analytics for chat, voice, email, and social media, enabling you to make data-driven process improvements and automations.

How is the Born Digital Analytics platform different from others?

Apart from real time analytics of all customer conversations, our AI-driven solution offers call evaluation, monitoring of adherence to call scripts, identification of improvement opportunities, and transcription of calls including visualization and full text search. On top of that, our advanced analytics is easy to use and offers a customizable dashboard.

How does AI-powered analytics help your KPIs?

Thanks to our advanced analytics, you are able to reduce up to 30% of unnecessary customer interactions. On top of that, the NPS score can increase by 20% and the results from the analytics allows you to automate up to 53% of interactions.

How many languages does your solution support?

Born Digital’s solution is multilingual, supporting all languages. This ensures that the knowledge base bot can respond accurately in the language of the customer’s request, and our analytics can analyze interactions in any language you choose.

On which platforms can Born Digital be implemented?

Born Digital allows you to deploy across a wide range of channels. While our platform is inherently designed for chat, voice, and email, we can effortlessly integrate with other channels like Facebook, Whatsapp, iMessage, Viber, Microsoft Teams, etc. The possibilities are endless and are only limited by your use case and preferences.

With what systems can Born Digital integrate?

Born Digital seamlessly integrates with contact center providers such as Cisco, Avaya, Vonage, and many others. On top of that, our platform allows integrations with digital messaging platforms (such as Messenger, WhatsApp, Instagram, iMessage, Viber and many others.) We have pre-built connectors for CRM and core systems like Microsoft Dynamics, Salesforce, Hubspot, SAP, and many others. Our extensive library of backend and channel connectors, along with a fast-developing extension network, ensures seamless and tailored integrations.

Is hosting on my own environment possible?

Yes, Born Digital allows the installation of our solution on-premise, albeit with some exceptions. Generally, we prefer deploying solutions on cloud platforms, primarily Microsoft Azure. However, we are cloud-agnostic and can run seamlessly across any cloud provider.