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Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.

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References

Born Digital developed a customized voice assistant which helps to solve problems of our clients regarding their fuel cards, invoicing or online portal. We have already implemented their solution in multiple European countries and the results exceeded our expectations. Born Digital was definitely a great choice, their execution is excellent.

Lukáš Klozík, Assistance Manager, AXA

Jan Polívka, CEO at CCS (A Division of Fleetcor)

Our Contact Center deals with more than 500.000 requests yearly. We have implemented the digital agent which is saving our live agents considerable amount of time. The digital agent recognizes call categories or handles authentication of our customers. The product has been running smoothly ‑ just as the cooperation with the Born Digital team.

Martin Červenák, Contact Center Manager, Dôvera Health Insurance Company

Born Digital became a strong partner on our digital transformation journey. So far, we have implemented their chat agent for technical help desk and our customers can for example, report power outages through chat bot. That is probably helping us to prevent the undesired contact center overload.

Marcel Hanečák, Business Solutions Development Expert, Západoslovenská distribučná (member of the E.ON group)