Automate calls and chats with AI
Leave routine calls and chats to our Digital Agent who can handle hundreds of concurrent calls and is available 24/7. In addition to answering frequently asked questions, it can handle more complex conversations with open‑ended questions.
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Available 24/7 without waiting times
Our Digital Agent can handle inbound calls and chats as well as outbound call campaigns. It is always available, even at rush hour or in an unexpected event. It is never in a bad mood and handles calls in a structured, emotionless way with a single goal: to solve the customer’s problem. Digital Agent can:
Our Digital Agent does not speak in empty phrases. It first tries to predict the real cause of the interaction from the available data and propose the right solution. If it does not have any, it asks specific questions. Our Digital Agent can:
For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call ‑ the customer either forgot the PIN or the payment card was stolen. The digital agent does not ask general questions it instead gets straight to the point.
We value the customer's time
Don’t keep your customers waiting in the IVR or listening to elevator music. At Born Digital the customer’s time is valuable. Our digital agent will either solve routine questions or immediately connect the customer with a competent operator. The Digital Agent is the most helpful with:
Customers will appreciate effective communication with a clear goal.
- HIGH COSTS
Routine calls handled by human agents cost time and money
- LOW CUSTOMER SATISFACTION
Customers sometimes wait tens of minutes for a connection to human agent
- LOW SALES CONVERSION
The best sales agents waste time on interactions with low sales potential
- INCREASES TIME EFFICIENCY
Digital Agent handles routine interactions automatically and instantly
Digital Agent is available 24×7 without any capacity limits
- SALES OPPORTUNITIES
Increase sales conversion with intelligent call routing
Digital Agent is best used for:
Improve customer experience with a digital contact center
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.