Our digital humans
think, communicate,
analyse, and deliver.
Just like a human team — or better.
We automate entire business processes — end to end. Our platform goes beyond building AI agents — it operates them safely and effectively in production.
NEWS
Recognized by Gartner® in the 2025 Market Guide for Digital Humans
I'm Listening
Our digital
humans think,
communicate,
analyse, and
deliver.
Just like a human team — or better.
We build AI solutions for smart business. From outbound voice calls and avatars to analytics and full backend automation. Our digital humans handle real tasks and deliver real results.
Meet our digital humans
They can greet your customers with a human face, hold conversations, make calls, follow up – or work quietly in the background as Al agents that read, decide, and act. From outbound voice calls to analytics, from avatars to complex backend processes end-to-end automation, our digital humans handle real tasks and deliver real results.
I'm Online
Backoffice Assistant
Automates admin tasks. Boosts efficiency.
I'm Online
Sales Agent
Engages customers. Drives conversions.
AI solutions for every business
challenge — 3 core products,
endless possibilities
AI solutions for
every business
challenge —
3 core products,
endless possibilities
Conversational Agent
Intelligent assistants that deliver personalised, automated conversations across all channels — such as chat, voice calls (inbound and outbound), SMS, WhatsApp, Messenger, and email. They manage customer requests, support sales, and automate frontline processes 24/7, in any language.
Insight Analytics
AI that analyses every call, chat, email, and end-to-end process — and tells you what to improve. It transcribes, tags, and groups themes to reveal where customers get stuck, what drives conversions, and who is at risk of churning — then triggers actions or alerts automatically.
Digital Human
Digital colleague(s) that look, talk, and act like people — but run on powerful AI. They seamlessly execute end-to-end processes, analyse data, read and generate documents, and handle interactions. Fully configurable and autonomous, they can take on various roles and support entire departments.
Trusted by 150+ Companies
in 15 Countries.
From leading banks and utility providers to the world’s largest ATM manufacturer, our Digital Humans are driving meaningful impact across 15 countries. We deliver solutions across industries, including:
Digital Human
How it shows up & gets things done
Appearance
Friendly, human presence that sets the tone for a quick fix. Real human touch in a voice and face that feel on-brand.
Abilities
Runs complex workflows end to end. Understands text and images, reasons, chats or speaks naturally, and produces polished docs.
Analytics
Live view of your digital workforce. Spots bottlenecks, shows ROI, and tracks CX—sentiment, resolution, outcomes.
Brand Consistency
Ensure every interaction reflects your brand’s tone, values, and visual identity—delivering a consistent experience across regions, channels, and use cases.
Trust & Engagement
Human-like presence builds credibility and emotional connection, increasing user engagement, confidence, and satisfaction from the first interaction.
Insight Analytics
The analyst that never sleeps. Reviewing every call, chat, and email to reveal where customers struggle, what drives sales, and who might leave.
Interaction Reasons
Classifies every call, chat, and email by intent, product, or topic — helping you spot patterns and cut unnecessary contacts.
Customer Experience
Analyses sentiment, empathy, and professionalism — raising NPS/CSAT with actionable coaching tips.
Sales Analytics
Tracks pitches, objections, and outcomes — optimizing talk tracks and boosting conversion.
Churn Prevention
Predicts who’s at risk of leaving and triggers alerts for timely retention offers.
Unusual-Situation Alerts
Detects anomalies like spikes in complaints, fraud cues, or outages — enabling rapid incident response and protecting brand reputation.
Conversational Agent
Conversational
Agent
Meet the tireless communicators — built to handle every interaction.
Chat & Voice Bots
Conversational agents that never rest. They answer customer questions, resolve support issues, drive sales, and handle collections with speed and consistency.
Digital Email Assistant
Reads, classifies, and responds to incoming emails and documents. By automating the inbox, it cuts manual work, shortens response times, and frees staff for higher-value tasks.
Omnichannel Coverage
Engages customers seamlessly across web chat, voice/IVR, SMS, WhatsApp, Messenger, and email. No matter the channel, the conversation feels natural and connected.
Sales & Collections
Proactively follows up with leads, runs outbound campaigns, and manages payment reminders. It ensures no opportunity slips through and overdue payments get resolved faster.
24/7 Multilingual
Communicates fluently in any language, at any time of day. Customers get immediate, localised responses — without wait times or hand-offs.
Build AI agents like
building blocks
Build AI
agents likebuilding blocks
In our Digital Studio, you design, test, and launch AI agents with ease.
Our modular platform lets you build AI agents up to 10× faster than traditional development. Put together what you need, update anytime, and scale as you wish — all without writing a single line of code.
Powerful use cases for AI-powered automation
Powerful
use cases for
AI-powered
automation
We partner with the biggest
names in the industry.
We partner with the
biggest names
in the industry.
We work with partners to deliver smarter AI—resell our products or embed them in your solutions.
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Follow us on LinkedIn
Join us on LinkedIn—where we drop out-of-the-box ideas and updates from a world built in code.
Answers to common questions
Answers to
common
questions
We’ve gathered the most frequently asked questions to help you better understand our AI services.
What is Conversational AI?
Conversational AI revolves around leveraging technologies such as machine learning, natural language processing, and generative AI to facilitate automated yet engaging conversations between businesses and their customers, thereby enhancing user experience and operational efficiency.
How is Born Digital different from regular voice bots and chatbots?
In contrast to standard chatbots/voice bots that provide a simplistic and linear interaction based on basic Q&A, Born Digital’s conversational AI platform delivers bots that engage in human-like interactions, thanks to our cutting edge NLP technology and smooth integration with your business systems. Furthermore, we provide omni-channel solutions, incorporating analytics for chat, voice, email, and social media, enabling you to make data-driven process improvements and automations.
How is the Born Digital Analytics platform different from others?
Apart from real time analytics of all customer conversations, our AI-driven solution offers call evaluation, monitoring of adherence to call scripts, identification of improvement opportunities, and transcription of calls including visualization and full text search. On top of that, our advanced analytics is easy to use and offers a customizable dashboard.
How does AI-powered analytics help your KPIs?
Thanks to our advanced analytics, you are able to reduce up to 30% of unnecessary customer interactions. On top of that, the NPS score can increase by 20% and the results from the analytics allows you to automate up to 53% of interactions.
How many languages does your solution support?
Born Digital’s solution is multilingual, supporting all languages. This ensures that the knowledge base bot can respond accurately in the language of the customer’s request, and our analytics can analyze interactions in any language you choose.
On which platforms can Born Digital be implemented?
Born Digital allows you to deploy across a wide range of channels. While our platform is inherently designed for chat, voice, and email, we can effortlessly integrate with other channels like Facebook, Whatsapp, iMessage, Viber, Microsoft Teams, etc. The possibilities are endless and are only limited by your use case and preferences.
With what systems can Born Digital integrate?
Born Digital seamlessly integrates with contact center providers such as Cisco, Avaya, Vonage, and many others. On top of that, our platform allows integrations with digital messaging platforms (such as Messenger, WhatsApp, Instagram, iMessage, Viber and many others.) We have pre-built connectors for CRM and core systems like Microsoft Dynamics, Salesforce, Hubspot, SAP, and many others. Our extensive library of backend and channel connectors, along with a fast-developing extension network, ensures seamless and tailored integrations.
Is hosting on my own environment possible?
Yes, Born Digital allows the installation of our solution on-premise, albeit with some exceptions. Generally, we prefer deploying solutions on cloud platforms, primarily Microsoft Azure. However, we are cloud-agnostic and can run seamlessly across any cloud provider.
Contact the Born Digital
sales team
Looking for the right products and pricing for your business? Fill out the form and we’ll be in touch shortly, or email our team directly at info@borndigital.ai