The only platform you need for AI-powered customer interactions

• Uniquely combine Conversational & Generative AI 
• Automate and analyze customer conversations across all channels
• Implement emerging technologies safely & responsibly

AI-powered customer interactions

Trusted by leading companies worldwide

16pt

increase in NPS

30%

reduction in costs

60%

automation of chats and calls

Build intelligent AI assistants with our no-code platform

Our drag-and-drop interface allows you to build advanced conversation flows within minutes. Simply drag and drop nodes to build back-and-forth conversations with your users. No need for expensive technical investments.

Powerful use cases for AI-powered automation

Outbound Call Automation

Automate your outbound calls with intelligence voice bots.

Customer Self-Service

Provide your customers with accurate answers, 24/7 support, and instant self-service.

Internal Support

Streamline your IT support and HR operations by automating day-to-day processes.

Get actionable insights from AI Conversation Analytics

Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.

Bring your brand to life with Digital Humans

Don’t just communicate with your customers, engage them! A digital human not only has a specific face, but can manage endless processes like a real person (customer authentication, document generation, communication through all channels, etc.) Experience the fusion of humanity and technology, available in all languages, and applicable to all industries.

Digital personas

Learn how we're helping our customers succeed

Why we're different

All-in-one platform

Design, deploy, and analyze AI-powered virtual assistants all from one place, unifying your omni-channel, multi-lingual experience.

Gen AI-empowered

Our advanced NLP technology combined with Gen AI results in a hybrid approach that offers better control, flexibility, and experiences.

Enterprise-ready

Enjoy advanced customizability, security and privacy. We have a proven track record of working with some of the world's biggest organizations.

Learn more about Born Digital

Seamless integration with what you already use

FAQs

Conversational AI revolves around leveraging technologies such as machine learning, natural language processing, and generative AI to facilitate automated yet engaging conversations between businesses and their customers, thereby enhancing user experience and operational efficiency.

In contrast to standard chatbots/voice bots that provide a simplistic and linear interaction based on basic Q&A, Born Digital’s conversational AI platform delivers bots that engage in human-like interactions, thanks to our cutting edge NLP technology and smooth integration with your business systems. Furthermore, we provide omni-channel solutions, incorporating analytics for chat, voice, email, and social media, enabling you to make data-driven process improvements and automations.

Apart from real time analytics of all customer conversations, our AI-driven solution offers call evaluation, monitoring of adherence to call scripts, identification of improvement opportunities, and transcription of calls including visualization and full text search. On top of that, our advanced analytics is easy to use and offers a customizable dashboard.

Thanks to our advanced analytics, you are able to reduce up to 30% of unnecessary customer interactions. On top of that, the NPS score can increase by 20% and the results from the analytics allows you to automate up to 53% of interactions.

Born Digital’s solution is multilingual, supporting all languages. This ensures that the knowledge base bot can respond accurately in the language of the customer’s request, and our analytics can analyze interactions in any language you choose.

Born Digital allows you to deploy across a wide range of channels. While our platform is inherently designed for chat, voice, and email, we can effortlessly integrate with other channels like Facebook, Whatsapp, iMessage, Viber, Microsoft Teams, etc. The possibilities are endless and are only limited by your use case and preferences.

Born Digital seamlessly integrates with contact center providers such as Cisco, Avaya, Vonage, and many others. On top of that, our platform allows integrations with digital messaging platforms (such as Messenger, WhatsApp, Instagram, iMessage, Viber and many others.) We have pre-built connectors for CRM and core systems like Microsoft Dynamics, Salesforce, Hubspot, SAP, and many others. Our extensive library of backend and channel connectors, along with a fast-developing extension network, ensures seamless and tailored integrations.

Yes, Born Digital allows the installation of our solution on-premise, albeit with some exceptions. Generally, we prefer deploying solutions on cloud platforms, primarily Microsoft Azure. However, we are cloud-agnostic and can run seamlessly across any cloud provider.

Get in touch

Find out how you can leverage Born Digital's Generative and Conversational AI solutions to drive business results.

/*Outbound VB*/