INDUSTRY
Healthcare
Alleviate administrative burdens with AI. Our solutions feature digital agents to collect valuable patient feedback, empower doctor‑patient relationships, or streamline invoice processing through automation. Embrace the latest technology and pave the way for a more efficient and patient‑centric healthcare system.
1/3 of Doctor’s
Time Saved
Lower
Administrative Burden
Collection
of Patients’ Feedback
USE CASE
Digital Medical Assistant
Throughout the patient examination, the Digital Medical Assistant actively monitors conversations, automatically transcribes the dialogue, and in the end generates the whole medical report.
Customer Satisfaction Surveys
Get feedback from 80% of customers. Our Digital Agent calls the customer right after the purchase or a visit and asks for feedback.
Marketing Surveys
People are more likely to complete a survey over the phone compared to e‑mail, text messages or chatbot surveys. Our voice assistant usually reach 85% of respondents.
Intelligent Customer Care
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Intelligent Internal Service Desk
Digital Agent allows you to automate 84% of service desk interactions. If the customer blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and gets straight to the point.
Customer Insight Analytics
The biggest business problem all contact centers around the world are facing is the high number of customer interactions ‑ causing high costs and low customer satisfaction rates.
Digital E‑mail Processing
Getting back to your customer e‑mails in time is vital for your brand. But in reality, incoming customer e‑mails sometimes sit in the inbox for several days before they even reach a human agent.
Automated Invoice Processing
Process and classify invoices and other supporting documents coming into your mailbox, including timesheets, acceptacne protocols, logbooks, ID cards, etc.
Case studies
Improve customer experience with a digital contact center
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.