INDUSTRY
E‑Commerce
Deliver superior customer experience by providing seamless and personalized customer interactions across various channels. Our platform enables you to offer round‑the‑clock customer support, gather valuable customer insights, enhance service offerings, and make data‑driven decisions.
Improving
Customer Experience
Increasing
Operator Motivation
Increasing
Efficiency
USE CASE
Customer Satisfaction Surveys
Get feedback from 80% of customers. Our Digital Agent calls the customer right after the purchase or a visit and asks for feedback.
Sales Leads Validation
Create a funnel that converts. 60% of customers shortlisted by the voice assistant are hyper‑target leads ready to make a purchase decision.
Marketing Surveys
People are more likely to complete a survey over the phone compared to e‑mail, text messages or chatbot surveys. Our voice assistant usually reach 85% of respondents.
Intelligent Customer Care
The digital agent does not ask general questions and gets straight to the point. For example: if the customer entered the PIN for the payment card incorrectly, there can be only two reasons for the call.
Intelligent Internal Service Desk
Digital Agent allows you to automate 84% of service desk interactions. If the customer blocked his/her account or incorrectly entered a password, the digital agent recognizes that in the system and gets straight to the point.
HR Bot
Our Digital Agent makes your onboarding process smoother and can transform it into a self‑service process. Companies can automate processes such as document submissions, training plans and regular check‑ups.
Customer Insight Analytics
The biggest business problem all contact centers around the world are facing is the high number of customer interactions ‑ causing high costs and low customer satisfaction rates.
Digital E‑mail Processing
Getting back to your customer e‑mails in time is vital for your brand. But in reality, incoming customer e‑mails sometimes sit in the inbox for several days before they even reach a human agent.
Automated Invoice Processing
Process and classify invoices and other supporting documents coming into your mailbox, including timesheets, acceptacne protocols, logbooks, ID cards, etc.
Case studies
Improve customer experience with a digital contact center
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.