CONVERSATIONAL AI FOR UTILITY COMPANIES
Intelligent automation for Energy companies
Avoid contact center overloads in times of mass outages by embracing the power of AI. Our technology helps you to reduce waiting times, accelerate response times and provide personalized assistance through automation and intelligent routing.
AI Agents for Utility Companies
Make Payments
Report an Outage
Address Changes
Billing Status
Energy Meterings
Smart Routing
Customer Analytics
NPS Surveys
Omni-channel platform for improving your customer and employee experiences.
- Customer self-service: Streamline operations such as applying for a new card, managing payments, and checking account balances.
- GenAI-empowered: Our platform combines the power of LLMs with enterprise-grade guardrails.
- Secure and compliant: We are GDPR compliant and have international certifications.
Trusted by leading Utility Companies
"As of today, we have managed to fully automate both the customers and supply line. The implementation has helped us to significantly lower the operational costs, relieved our operators and allowed us to provide customers with immediate answers.”
“Recently, EMA (the virtual agent) mastered the task of handling electric meters self-readings, further expanding its capabilities. This accomplishment proves to be immensely valuable, especially in the current situation when customers‘ needs are having the energy consumption under control."
