Account Manager
Strategic enterprise accounts
You own the client relationship and its commercial future, not the delivery plan. You make value visible, surface risk early, and turn the second and third use case into a deliberate account strategy.
The role
Winning the first project is only the beginning. You will own a portfolio of Born Digital Tier 1 and Tier 2 enterprise customers across banking, insurance, telecommunications, utilities, energy and e-commerce — building senior relationships, protecting value and trust, and turning credible needs into growth.
What you will own
🟢 Own the account relationship from operational stakeholders through to C-level, as the trusted commercial point of contact.
🟢 Build and execute evidence-based account plans: objectives, stakeholder strategy, risks, growth opportunities and next actions.
🟢 Make delivered value visible — agree outcomes and review the right measures with the customer — and detect relationship risk early, leading the commercial response.
🟢 Identify and qualify new use cases and departments, and own the commercials: value cases, proposals, pricing and negotiation. Keep HubSpot current and coordinate internal specialists, with delivery ownership staying with the Deployment Lead.
What success looks like
🟢 Customers can articulate the value Born Digital delivers, evidenced in regular account reviews.
🟢 Renewal and expansion risks surface early, with owners and recovery actions in place.
🟢 Every priority account has active senior relationships, a current plan and a credible 12-month growth path, with upsell and cross-sell progressing under healthy commercial discipline.
What you bring
✔️ At least five years owning enterprise client relationships in account management, client partnership, consulting or solution sales, with real commercial responsibility after signature.
✔️ A record of retaining and expanding complex B2B accounts across multi-stakeholder organisations, with the credibility and composure to lead difficult conversations at senior management and C-level.
✔️ Confidence in value-based selling, proposals, pricing and negotiation — you defend a sound commercial position without defaulting to discounting.
✔️ Enough product and technical fluency to connect business needs to a solution, plus the discipline to involve specialists; experience with AI, automation or digital transformation is an advantage.
✔️ You balance customer advocacy with commercial responsibility, operate independently across countries, and prefer an honest conversation today to a surprise next quarter.
What you can expect
Build durable client partnerships. Make value visible. Create what comes next.