Automatic E-mails Processing
Handle emails faster and at a lower costOur AI algorithm uses unstructured text analysis to understand what a customer is requesting in an incoming email and assigns it to a specific department or operator. If it is a routine matter, it will respond directly to the message or propose a response for approval. This saves your operators the time they can spend personally caring for key customers.
Join more than 50 B2B CLIENTS in 5 countries who trust us
Faster processing of e-mails with less effort
It usually takes a long time for an e-mail from a customer to reach a competent person to be read, forwarded, or resolved. In contrast, artificial intelligence:
- processes the e-mail immediately after its delivery
- highlight key data such as contract numbers, addresses or telephone contacts
- forward it to the relevant department and propose a recommended response that the operator only approves
The operator then does not have to read the entire e-mail, thanks to the highlighted parts, he immediately knows how to handle it.
Automated answers
For simpler questions, you set up a set of answers that will be sent automatically. It is an ideal solution if:
- you regularly have a large number of inquiries in a specific area
- you expect a higher influx of emails at a certain time of the month
- there is a sudden event that needs to be explained and resolved
Artificial intelligence analyzes the customer's question and suggests a suitable answer that will advise the customer on what to do next.
Operators address key interactions
Operators do not have to forward e-mails and respond to banalities. This gives them time and energy for customers who really need care. This will increase:
- client center efficiency
- motivation of operators
- and customer satisfaction.
Each received and sent message can be seen in a clear interface, where you can return to it at any time.
WITHOUT
Automatic E-mails Processing
-
LONG WAITING PERIODS
Someone has to sort all incoming emails manually. Sometimes it lies in the inbox for several days
-
LOW PRODUCTIVITY
Operators then process each email manually
-
HIGH COST
Manual processing of each email takes 5-6 minutes
WITH
Automatic E-mails Processing
-
TIME
Artificial intelligence sorts emails automatically and instantly
-
COST SAVINGS
automatic or assisted email processing takes 1-3 minutes
-
OPPORTUNITIES
You will get an overview of all emails and eliminate unnecessary ones
Automatic E-mails Processing is best used for:
Improve the quality of customer care with a digitized contact center
- Routine calls and chats will be taken over by a virtual assistant and it will handle thousands of customers at once.
- The AI algorithm understands the requirements in incoming e-mails and assigns them to the correct operators - or handles them itself.
- It analyzes, sorts and reveals the causes of unnecessary interactions and opportunities for automation in real time, calls and e-mails and chats.