Our AI algorithm uses unstructured text analysis to understand what a customer is requesting in an incoming email and assigns it to a specific department or operator. If it is a routine matter, it will respond directly to the message or propose a response for approval. This saves your operators the time they can spend personally caring for key customers.
It usually takes a long time for an e-mail from a customer to reach a competent person to be read, forwarded, or resolved. In contrast, artificial intelligence:
The operator then does not have to read the entire e-mail, thanks to the highlighted parts, he immediately knows how to handle it.
For simpler questions, you set up a set of answers that will be sent automatically. It is an ideal solution if:
Artificial intelligence analyzes the customer's question and suggests a suitable answer that will advise the customer on what to do next.
Operators do not have to forward e-mails and respond to banalities. This gives them time and energy for customers who really need care. This will increase:
Each received and sent message can be seen in a clear interface, where you can return to it at any time.
Automatic E-mails Processing
LONG WAITING PERIODS
Someone has to sort all incoming emails manually. Sometimes it lies in the inbox for several days
LOW PRODUCTIVITY
Operators then process each email manually
HIGH COST
Manual processing of each email takes 5-6 minutes
Automatic E-mails Processing
TIME
Artificial intelligence sorts emails automatically and instantly
COST SAVINGS
automatic or assisted email processing takes 1-3 minutes
OPPORTUNITIES
You will get an overview of all emails and eliminate unnecessary ones