Customer Insight Analytics
Identify improvement opportunities in real-time, boost agents’ performance with targeted coaching, and automate processes with the latest AI technologies.
14pt
100%
Monitor team performance, key metrics, and call script adherence. Leverage conversation summaries and sentiment analysis for a comprehensive evaluation of strengths and weaknesses, offering options for both automated and manual assessment.
Deploy effortlessly and start analyzing within hours using our no-code platform, pre-built integration modules, and robust API for seamless implementation. Begin automating analysis of all customer interactions today, identifying genuine pain points, and leverage this insight in your strategy sessions for tangible business outcomes.
Available for calls, chats, emails, social media, and analysis of voice bots and chatbots, our solution ensures comprehensive coverage across all communication channels. Monitor customer satisfaction wherever your customers are, preventing churn and enabling swift response to complaints.
Our active R&D team continuously enhances the product by employing the latest AI technologies while ensuring safety and implementing enterprise-grade guardrails.
Initiate active operations based on analyzed and classified content. Utilize knowledge base and generative AI technologies to achieve semi-automation or full automation of targeted workflows, ensuring human-like results with unparalleled precision.
Experience unmatched LLM-powered topic classification to identify key performance drivers and improve process efficiency.
Access customizable dashboards for all teams and roles, providing actionable insights from C-suite to frontline staff.
Monitor upsell and cross-sell results across teams and regions and identify opportunities for improvement.
Analyze customer sentiment at the beginning and end of conversations, initiate conversation flows based on AI insights, and provide personalized interactions.