Best Communication Channels for AI Chatbots
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AI chatbots help you chat with customers wherever they hang out – whether it’s on social media, your website, or some online app. So, where do these chatbots party the most? Well, from what we’ve seen, they’re popular on Facebook, Skype, WhatsApp, and good old web chat.
In this article, we’re going to dive into how businesses are making use of AI chatbots to make customers happy, save some money, and make talking smoother on those apps and sites.
What is an AI chatbot?
A chatbot is like a computer buddy that’s programmed to help you out with questions or stuff you need. But here’s the cool part – not all chatbots are the same. Some just follow simple rules (we call these rule-based chatbots), while others are like chat ninjas using fancy AI tricks to chat almost like a real person (we call these conversational chatbots).
Advantages of AI Chatbots on Facebook Messenger
Every day, over 375,000 people from more than 200 countries interact with Messenger bots. These bots follow specific rules, responding in a linear way. Despite this, numerous businesses have begun incorporating Facebook Messenger AI chatbots, and here are the benefits they bring:
1. Time Savings: Messenger AI chatbots quickly understand what the user wants, minimizing time wastage. They function like personal assistants for your team, handling tasks such as scheduling appointments, collecting feedback as support agents, and even suggesting additional features to customers.
2. Sales Automation: For e-commerce stores, AI chatbots can take care of communication throughout the entire customer journey, from the initial purchase to assisting with returns.
3. Sales Boost: AI chatbots enhance business efficiency and drive sales by providing updates, engaging customers through Natural Language Understanding, qualifying leads, and increasing conversions.
4. Lead Qualification: Chatbots are adept at qualifying leads and guiding them through the sales process with a series of follow-up questions, making the entire process efficient and user-friendly.
5. Conversion Boost: Messenger chatbots contribute to increased sales by offering special deals, sending exclusive invitations, personalizing checkouts, suggesting upsells, and gathering valuable customer feedback.
What industries can benefit the most?
Healthcare: AI chatbots help chiropractors, doctors, massage therapists, physical therapy clinics, hospitals, and more with administrative tasks, including scheduling appointments, follow-ups, and giving specific information about a patient.
Travel: AI chatbots can help travel agencies and airports by automating updated itineraries, account information, travel information, complaints, and FAQs.
Banking: Automating basic tasks and communications via AI chatbots can lead to a 22% reduction in operating costs, freeing up resources for enhanced service and growth.
Advantages of AI Chatbots on Skype
Skype for Business AI chatbots play a vital role in enhancing communication within organizations and for B2B client interactions. Here are various ways in which Skype AI chatbots can positively impact business operations and enhance customer experiences:
1. Enhanced Customer Engagement: Businesses using Skype for Business can experience a 25% increase in booking rates by employing AI assistant chatbots that deliver prompt and immediate responses, meeting customer expectations.
2. Streamlined Customer Onboarding: Chatbots make customer onboarding hassle-free by swiftly addressing queries related to services, platforms, or mobile apps, ensuring a smooth and seamless experience.
3. Simplified Ordering and Refunding: Skype for Business chatbots efficiently handle the automated collection of information for orders and refunds, simplifying processes for both businesses and customers.
4. Effective Lead Generation: AI chatbots engage in natural conversations, generating leads and providing personalized suggestions based on user preferences. This approach is more user-friendly compared to traditional pop-ups
The integration of AI chatbots has revolutionized both B2B and B2C communications, and Skype for Business stands out as a prime example. AI bots on Skype for Business offer innovative and efficient solutions to a variety of business challenges.
What industries can benefit the most?
AI chatbots have the potential to bring benefits to a wide range of industries. However, given that a significant number of businesses still using Skype for Business operate in the IT sector, it’s likely that these companies will be among the early adopters of AI in their communication strategies:
1. Information Technology Companies: Chatbots play a dual role by externally resolving customer troubleshooting issues and internally assisting employees with various inquiries.
2. Computer Software Companies: Chatbots serve as onboarding specialists, addressing queries from new customers and freeing up the support team’s time for other crucial tasks.
3. Marketing & Advertising: In this sector, chatbots prove valuable for lead generation and ensuring 24/7 customer engagement, promptly addressing inquiries about the services offered.
Advantages of AI Chatbots on WhatsApp
WhatsApp has really spread its wings worldwide and has become one of the top messaging apps in more than 60 countries, which is roughly around 30% of the whole world, as of 2022. Because it can speak in over 60 languages, this messaging app can be super useful for businesses too. Here are some cool things about investing in WhatsApp AI chatbots:
1. Always Around: A study by Zendesk found that 76% of customers expect a quick response when they reach out to a business. The faster you reply, the happier your customers will be with your brand. People nowadays want quick answers from companies whenever they have a free moment in their busy lives, and this isn’t likely to change anytime soon.
2. Happy Customers: WhatsApp chatbots can be trained to handle lots of different questions just like a real human would. They can suggest products, offer special deals, and deal with complaints, passing the problem on to a human when needed.
3. Boosting Sales Teams: Chatbots can deal with the simpler questions, freeing up your sales team to focus on the big sales and more complicated stuff where their skills are really needed. Plus, your sales team can check out the data from the chatbots to understand what customers are really interested in.
With WhatsApp being the go-to messaging app in more than 60 countries, there’s a big chance for smart business owners to shake things up in how they talk to their customers.
Advantages of AI Chatbots on Website
Webchat is the go-to method for people interacting with chatbots, usually showing up as chat windows on websites. Investing in webchat AI bots can be a game-changer for businesses aiming to improve customer service. These bots handle common questions, freeing up skilled staff for more complex tasks.
Gartner reports a 70% reduction in inquiries after implementing chatbots. Webchat AI bots offer benefits like:
1. Cost Reduction: By dealing with common queries, chatbots cut call center staffing and training costs, allowing skilled staff to focus on exceeding customer satisfaction.
2. Client Satisfaction: Customers often contact support only when facing issues, expecting long waits. A quick and efficient chatbot can significantly enhance their brand experience.
3. Managing Complaints: Chatbots follow set protocols for recording and addressing customer complaints, involving a representative when needed.
4. Processing Payments: Chatbots respond to billing and account balance inquiries and can support digital payment processes.
5. Availability: In a fast-paced world, customers demand 24/7 support. A live webchat AI bot meets or exceeds these expectations.