How VSD fully automated two out of three contact lines with conversational AI
How VSD fully automated two out of three contact lines with conversational AI Východoslovenská distribučná, a.s. (VSD, a.s.), member of the VSE Holding Group, is an energy company focused on electricity distribution to end customers. The company owns 22,900 kilometers of distribution system in Eastern Slovakia, distributing electricity into more than 660,000 distribution points. How […]
Over 650K customers assisted by AI virtual agent in just six months at electricity distributor CEZ
Over 650K customers assisted by AI virtual agent in just six months at electricity distributor CEZ CEZ Distribuce is the largest electricity distributor in the Czech Republic and a subsidiary of CEZ, a. s., who understands the importance of providing high-quality, round-the-clock customer service for their nearly 4 million consumption points. To enhance their customer […]
Customers of ZSD can now report electricity outages through AI virtual agent
Customers of ZSD can now report electricity outages through AI virtual agent Západoslovenská distribučná (ZSD), member of the E.ON Group, is the biggest electricity distributer in Slovakia. Following the latest trends and innovations in customer experience, ZSD partnered up with Born Digital and offered its customers a digital self-service channel for reporting the electricity outages. […]