Your Enterprise Digital Human Buyer's Guide
Everything you need to evaluate, plan, and deploy digital humans in your organization.
Digital humans are no longer a future technology, they are being deployed today across banking, healthcare, retail, telecommunications, and enterprise operations worldwide.
Whether you are evaluating your first digital human project or scaling an existing deployment, this guide gives you the clarity to move forward with confidence.
Inside the guide:
- Enterprise use cases across customer service, sales, HR, and training
- The business case: costs, ROI benchmarks, and analyst data
- How to evaluate digital human platforms against your requirements
- GenAI, agentic AI, and multimodal capabilities explained
- Governance, ethics, and compliance considerations
- Implementation examples from banking, healthcare, and retail
Download the Guide
Trusted by leading companies worldwide
Trusted by leading
companies
worldwide
Answers to common questions
Answers to
common
questions
We’ve gathered the most frequently asked questions to help you better understand our AI services.
What is the difference between AI avatars and digital humans?
AI avatars are usually the visual or voice-based representation of an AI assistant — for example, a branded face, voice, or persona. Digital humans go further. They combine an AI avatar with conversational AI, voice, automation, analytics, and enterprise integrations, so they can understand requests, complete workflows, connect to systems, and deliver human-like customer or employee experiences at scale. Born Digital describes Digital Humans as an AI workforce that can handle requests, automate workflows, and create seamless, human-like experiences.
How do AI avatars work in customer support?
In customer support, AI avatars act as front-line digital assistants. They can welcome customers, understand their intent, answer questions, guide them through service processes, and route them to the right department when needed. When connected to business systems, they can also perform actions such as checking information, resolving common requests, creating summaries, updating CRM records, or handing over context to a live agent. Born Digital’s materials describe this as natural, end-to-end service across channels, including chat, email, and voice.
Are enterprise digital humans multilingual?
Yes. Enterprise digital humans can support multilingual conversations, allowing companies to serve customers and employees across markets with a consistent brand experience. Born Digital positions its Digital Humans as natural, multilingual conversational experiences that combine voice, face, and on-brand personality across customer touchpoints.
What are conversational digital humans?
Conversational digital humans are AI-powered virtual representatives that can communicate naturally through voice, chat, and visual presence. They are designed to look, sound, and respond in a way that feels human, while still being powered by automation and enterprise AI. Born Digital’s Digital Humans support natural, multilingual conversations and can be designed as head-only or full-body personas that reflect a company’s brand personality.
Can digital humans automate voice and chat conversations?
Yes. Digital humans can automate both voice and chat conversations, including customer support, sales assistance, FAQ handling, appointment booking, routing, follow-ups, and other repeatable service scenarios. They can understand the customer’s intent, reason through the request, connect to systems, complete workflows, and escalate to a human operator when needed. Born Digital also highlights automation across calls, chats, and emails, including faster service, reduced operator workload, and scalable outbound communication.
What industries use AI avatars for business?
AI avatars and digital humans are used across industries where companies need to scale customer communication, automate operations, or provide more personalized service. Common use cases include banking, insurance, healthcare, public sector, sales and marketing, HR and recruitment, legal services, and customer support. Born Digital lists use cases such as digital bank advisors, medical assistants, public officers, digital recruiters, sales agents, and legal assistants.