Born Digital Helps Netia Bring AI to Business Voice Services
Born Digital Helps Netia Bring AI to Business Voice Services Netia S.A., one of Poland’s leading telecom providers, is helping its business clients handle calls smarter and faster. In partnership with Born Digital, Netia launched an AI agent that automates routine conversations, keeps companies reachable 24/7, and works seamlessly with existing phone systems — all […]
Coaching Sales with AI Role-Play: Turning Practice into Performance
Coaching Sales with AI Role-Play: Turning Practice into Performance Practice helps you improve, but in sales, practice used to mean pretending. Fake calls, the same old objections, and feedback that came too late, long after the deal was gone. It wasn’t scalable. It wasn’t useful. And it didn’t prepare anyone for real conversations. Then AI […]
Interhome streamlines multilingual email analytics with Born Digital
Interhome streamlines multilingual email analytics with Born Digital Interhome is a leading provider of vacation rental accommodations with over 50 years of experience in the industry. Founded in Switzerland, the company offers a wide range of holiday homes, apartments, and chalets in prime destinations across Europe. With a focus on customer satisfaction and local service, […]
Transforming Contact Center Operations at a Logistics company with Analytics
Transforming Contact Center Operations at a Logistics company with AI Analytics Packeta is a customer-oriented logistics company with a strong commitment to delivering exceptional experiences. As a key player in the logistics industry, Packeta specializes in providing efficient shipping and delivery services, prioritizing a seamless customer journey. With a high volume of interactions, including emails […]
Slovak Telekom boosts customer service with AI automation
Slovak Telekom boosts customer service with AI automation Slovak Telekom, a subsidiary of Deutsche Telekom, is a telecommunications leader in Slovakia that responds quickly to technological progress and customer expectations. In response, the company implemented the Virtual Assistant Olivia, which, in combination with NLU and Conversational AI, solves customer requests daily via voice or chat. […]
How VSD fully automated two out of three contact lines with conversational AI
How VSD fully automated two out of three contact lines with conversational AI Východoslovenská distribučná, a.s. (VSD, a.s.), member of the VSE Holding Group, is an energy company focused on electricity distribution to end customers. The company owns 22,900 kilometers of distribution system in Eastern Slovakia, distributing electricity into more than 660,000 distribution points. Addressing […]
Over 650K customers assisted by AI virtual agent in just six months at electricity distributor CEZ
Over 650K customers assisted by AI virtual agent in just six months at electricity distributor CEZ CEZ Distribuce is the largest electricity distributor in the Czech Republic and a subsidiary of CEZ, a. s., who understands the importance of providing high-quality, round-the-clock customer service for their nearly 4 million consumption points. To enhance their customer […]
Dôvera Health Insurance company introduces conversational AI for its 1.7M insured customers
Dôvera Health Insurance Company, Inc. offers its services and fulfils the healthcare needs of 1.7 million insured individuals. Recognizing the need for transformation, Dôvera partnered with Born Digital to optimize their operations by introducing an innovative AI solution. Together, we embarked on a journey to streamline processes, enhance efficiency, and improve the overall customer experience.
AXA offers its customers omnichannel self-service with AI virtual agents
Global pandemic drove AXA to speed up the process of digital transformation and the company is now moving towards a fully functional e-travel. To undergo this truly complex transformation, AXA partnered up with Born Digital.
Gopass is handling unexpected peaks in customer service thanks to conversational AI
Gopass is handling unexpected peaks in customer service thanks to conversational AI GOPASS is part of the Tatry Mountain Resorts Group, which is the largest operator of mountain resorts and tourist services in the CEE region. GOPASS accompanies customers from the first visit or purchase throughout all sales points and services – thus creating plentiful […]