How to Analyze Voicebot and Chatbot Interactions in Enterprise Environments
How to Analyze Voicebot and Chatbot Interactions in Enterprise Environments From Basic Bot Metrics to Real-Time Conversational Intelligence Infrastructure Organizations increasingly deploy voicebots and chatbots to automate customer service, improve efficiency, and scale digital interaction. However, once conversational AI is live, a critical question emerges: how should voicebot and chatbot interactions actually be analyzed? Analyzing […]
AI Avatars for Enterprise Sales Training: A Scalable, Proven Approach
AI Avatars for Enterprise Sales Training: A Scalable, Proven Approach Enterprise sales organizations face a structural challenge: how to deliver consistent, high-quality training across regions, business units, and levels of experience without dramatically increasing coaching overhead. Traditional methods such as workshops, peer role play, and shadowing still remain valuable, but they are difficult to scale. […]
Enterprise AI Avatars: A Practical Guide for 2026
Enterprise AI Avatars: A Practical Guide for 2026 By 2026, 50% of B2B buyers will interact with a digital human during their buying journey. By 2028, 45% of large enterprises are expected to use AI avatars to augment workforce capacity. Gartner projects the digital human economy will reach $125 billion by 2035. These aren’t just […]
Where Outbound AI Agents Actually Help (And Where They Don’t)
Where Outbound AI Agents Actually Help (And Where They Don’t) Outbound AI Agent Use Cases: A Practical Look at When They Add Value Outbound calling is a massive headache to get right. If you’ve ever had a lead sit for hours because your team was tied up, or watched your best people burn out on […]
The Rise of Employee Digital Twins and Digital Humans Across Today’s Workforce
The Rise of Employee Digital Twins and Digital Humans Across Today’s Workforce The idea of a “digital twin” is no longer limited to machines, factories, or products. Today, the same concept is moving into the workplace — creating Employee Digital Twins and pairing them with digital humans and AI avatars to transform how work gets […]
Rule-Based vs. AI Chatbots: Which Is Better for Your Business in 2026?
Rule-Based vs. AI Chatbots: Which Is Better for Your Business in 2026? Table of contents Choosing the right chatbot is no longer a technical decision – it’s a strategic one. While automation can reduce customer service costs significantly, the type of chatbot you deploy determines whether you improve customer experience or create frustration. The core […]
Born Digital Recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Digital Humans
Born Digital Recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Digital Humans Born Digital, a pioneer in AI-powered Digital Humans, has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Digital Humans, published on 13 October 2025. The recognition underscores Born Digital’s leadership in shaping the emerging […]
Meta-Analytics: The Zeus of Analytics
Meta-Analytics: The Zeus of Analytics Meta-Analytics Every company needs to explore its data. Customer interactions bring valuable info — from customer experience and sales conversion to reasons for contact or changes in sentiment. Each business has its own focus, like the gods in myths guarding their own realms. But above them all, there can be […]
Build chatbots in minutes: Fast, Modular, No-Code
Build chatbots in minutes: Fast, Modular, No-Code Building a chatbot used to mean waiting weeks — often 4–12 weeks of developer time. With Born Digital’s web chatbot, you can go from idea to live bot in the time it takes to make a coffee. 🧠 Intuitive visual builder — drag & drop Enter our flow editor, […]
LLM Agents are the new back office
LLM Agents are the new back office When we think “robot,” we still picture something vaguely human — a face, maybe a voice interface. But the real change makers of 2025 don’t wave, blink, or walk. They live in the backend — invisible, tireless, and increasingly essential. It’s been over a century since Josef & […]