Gone are the days when chatbots left users frustrated with their repetitive “I don’t understand” responses, endlessly echoing the same phrases. Thanks to generative AI, the creation of chatbots capable of engaging in human-like conversations has not only become possible but also straightforward and quicker.

However, we’ve taken a step further by eliminating the need for training data, making the process even faster and more efficient while maintaining the highest level of answer accuracy. Let’s dive into the process and explore how you can create human-like chatbots within minutes using our platform!

Provide KNOWLEDGE instead of guessing what your customers ask

We begin by “training” your bot using the knowledge base available within your company. You can decide whether you want the bot for external or internal communication — it’s flexible for both. We then upload these documents in any type of text, doc, pdf, ppt format, and there’s no restriction on the number of documents or pages you can upload. However, it’s crucial to ensure these documents are well-structured because the bot’s accuracy depends on the quality of the input data.

Once your documentation is uploaded, the technology has all the information it needs to answer questions related to the uploaded content. It could be anything from company terms and conditions, insurance policies, product details, travel restrictions, e-commerce offerings, website information, or internal materials like onboarding guides and process manuals. As you can see, the possibilities are endless.

Setting the Instructions

However, your job isn’t done just yet. You still need to instruct the AI on how it should interact. For example, if the documentation is about Born Digital products, we can instruct the bot to “act like a helpful Born Digital customer service agent.” Now, the bot knows to adopt the language and tone of a customer service agent — being polite, always trying to assist customers and more.

It’s important to note that you’re in control of the bot’s behaviour. You can define the boundaries — specify how contextually it should answer, how friendly or humorous it should be, which language(s) it should use (it can handle multiple languages), and how much it should improvise when faced with questions it doesn’t have a direct answer to.

All you need to prepare ahead is the excel sheet with included contacts you’d like to call. The excel sheet for this particular outbound campaign is then imported to the Digital Studio.

Testing the Magic 🪄

Now your job is practically done. You can now engage in a human-like conversation with a chatbot and witness its magic. The possibilities for use cases are truly limitless. You can implement digital agents for various purposes — whether it’s customer support, answering product inquiries, or assisting with internal processes.

Join the AI Revolution

The AI industry is undergoing a revolution, and so is customer service. Now is the perfect time to experiment with this technology, discover what works best for your business, and gain a competitive edge.

If you’re curious to see this technology in action, we’d be delighted to create a customized chatbot for your company and demonstrate it in a meeting. Interested? Book a free demo with our team today and step into the future of chatbots!

Let’s talk!

Have you ever identified hot leads from a list of 5 thousand prospects within 1 hour? Or have you ever collected verbal feedback from hundreds of customers within a few minutes?

It almost sounds impossible to manage either of those. Unless you have a Digital Agent. The Born Digital Agent!

Within our Digital Studio, it is easier than ever to create an outbound campaign on your own and send your Digital Agent on a mission whenever you need. How does that work?

Practical example

Let’s look at a simplified example of launching an outbound party bot within the Digital Studio.

However, you could use the same launching process for any other complex use case of your choice, such as outbound digital agent for sales leads validation, customer satisfaction surveys, marketing surveys or recruitment process.

All you need to prepare ahead is the excel sheet with included contacts you’d like to call. The excel sheet for this particular outbound campaign is then imported to the Digital Studio.

When creating a new campaign, you can set up when the campaign should start, when it should end or how many times the Digital Agent should repeat the call in case the prospect was not reached.

You can also set up in which situations those calls should be repeated. For instance, if the line was busy, if the customer did not answer, if the customer hung up at the beginning, etc.

I launched the campaign. Now what?

Once you kick off the campaign, you can follow the statistics in real-time.

You can see whether the prospects are interested in your offer (or not), whether they answered the phone or maybe asked for a later call. And in case you’ve been wondering — of course, you can easily pause or stop the campaign anytime you need.

On top of that, all the recorded and transcribed customer responses are automatically transferred to the next stage of the sales process. You can also see the whole transcript and play the selected parts of recorded calls.

So, how does that sound? Are you ready to focus on lucrative deals in your pipeline instead of qualifying each lead manually?

There is no need to dial 007. You can just book a free 30min demo with our product specialist!

(This could be you!) 🫵 BOOK A DEMO

In today’s world, Artificial Intelligence, Machine Learning, and complex automation are largely seen as stepping stones toward James Cameron’s The Terminator. This assumption is fueled by the most common AI design mistake: attempting to create an exact replica of human behavior.

AI is not human, so it is a mistake to try and make it so. This is where we, Born Digital, come in. We have learned how to combine the strengths of technology and a human approach to serve the larger purpose of bridging the gap between people and professionals in different services and industries. On our crazy ride to bringing AI into the real world, we have introduced a new product: The Digital Human.

The Digital Human — a ride you don’t want to miss

This product utilizes our unique synergy of technologies to create a new-age solution to real human problems. Speech Technologies, Visual AI, Conversational AI, AI Analytics, and Generative AI are some of the major technologies that are integrated into our digital persona. We currently have two practical use cases for our digital human persona: the Digital Medical Assistant and the Digital Public Officer.

Meet Our Digital Medical Assistant

In the Czech Republic, and worldwide, there is a shortage of doctors. Globally, there are roughly 15 million healthcare positions left empty. Because of this, long wait times and lengthy examinations have become the new standard in healthcare. In the best case, people’s quality of life has worsened, but in the worst case, it has led to the late diagnosis of serious illnesses and lower chances of recovery.

Try to recall your last visit to the doctor and consider how much time was spent writing medical reports, prescribing medication, recommending further examinations, or other tasks performed on the computer during a doctor’s appointment. According to research, doctors spend more than 51% of their time on such administrative tasks. That is valuable time that should be spent interacting with the patient. Our Digital Medical Assistant helps minimize the time doctors spend on administrative tasks by automatically generating reports and analytics after monitoring doctor-patient conversations.

In the exam room and during medical rounds, the Digital Medical Assistant allows doctors to devote their attention to the patient while it monitors, transcribes, and analyzes their conversation. At the end of the appointment, the assistant will automatically generate a medical report that the doctor can review and add details to between patient visits or later in their office.

The Digital Medical Assistant will also improve patient care by allowing doctors to rededicate themselves to patients while simultaneously collecting data to be analyzed for the improvement of the overall healthcare system.

Meet Our Digital Public Officer

Small villages and remote towns do not share the same luxury of urban areas’ easy access to public and commercial services like post offices, banks, insurance agencies or government offices. The second use case for the Digital Human Persona is the Digital Public Officer who can act as a single service point for various commercial services, state administration, and municipal authorities.

The Digital Public Officer can perform a variety of administrative and commercial tasks including authenticating the identity of a customer based on facial recognition, offer payment and information services, scan and provide guidance on the completion of state or municipal documents (tax returns or housing subsidies), and ultimately help automate the process of processing such government and commercial documents. If the AI cannot solve a customer’s request on its own, it will connect them to a remote human officer in real-time.

The Digital Public Officer will provide crucial administrative and commercial services for people of small communities. Through AI-powered civil and commercial services, our digital human persona can reconnect isolated communities with the larger society and economy.

The Digital Human Persona’s Psychology

Don’t worry, the psychology behind our Digital Human Persona isn’t advanced enough to replace your romantic partner or your best friend. Our Medical Assistant and Public Officer utilize psychology to build a trustworthy personality and human-esque presentation to encourage everyday people to interact with complex Artificial Intelligence.

Outside of what our Digital Human Persona is currently capable of, there are endless potential future applications. Our Digital Medical Assistant could one day use AI analytics to compile medical report databases to predict epidemics or pandemics. AI Analytics could push humans into a new era of healthcare with the ability to predict diseases like we predict the weather today.

In case you don’t know where to start with implementing Artificial Intelligence in your company or how to combine the technology and people’s skills, let us know! We are happy to point you in the right direction.

Is it really the right time to implement GPT into your business? And where exactly could it help? If you don’t know where to start, we are here to show you a simple guide which will help you find strength in the force. The good side of the force!

First, know your customers

We can’t stress this enough. The undeniable truth is that high-quality customer insights rule the game of customer experience. So, if anything, you should keep an eye on that price.

73 % of customers now say that the customer experience is the number one thing they consider when deciding whether to purchase from a company.

And you can’t really improve the experience of your customers without knowing their exact pain points. But how to identify them?

To give you a concrete example, our Born Digital platform is a powerful tool for customer data analytics using artificial intelligence to process and qualify customer data (from across all your platforms). The results already are remarkable. But when you combine it with the GPT integration — that’s where the fun begins!

Let the force (read data) guide you

The latest technology gives you actionable insights that can help you build a deeper understanding of your customer needs.

Firstly, it can extract the data from the interactions with your customers — in a super fast way and in a super high quality. It doesn’t matter whether your customers write you on WhatsApp, Instagram, via e-mail or call you via phone.

You immediately see the main keywords, interaction topics and a short summary of any of those interactions. You also see how your customers feel about the interaction with your company — whether they are frustrated or grateful and how this feeling evolves during the conversation. GPT integration also proved to be a powerful tool when analyzing the performance of your agents.

On top of that, you then see all those interactions analyzed within a clear dashboard — including categories where your customers experience the most issues and you can immediately act upon that. You simply use these data as powerful guidance for the continuous improvement of customer experience.

According to Gartner, 80 per cent of organizations expect to compete mainly based on customer experience. So you better make sure you’re not late for that party! GPT is making customer insights as powerful as ever before.

Can GPT answer customers’ requests?

Of course, it can. We talk more about it in this article about the power of GPT in interactions with customers. However, we always say that the prevention part should come before the automation — it allows you to make data-driven decisions, avoid costly mistakes and gain an edge over your competition.

If you wanna learn more and try the magic of GPT-powered analytics with your customers’ data, book a demo here! Until then — may the force be with you.